Warranty Administrator

Ingersoll-Rand; Quincy, Northern (IL, KY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) plan

Employee stock grant

Job summary

Ingersoll Rand is seeking a Warranty Administrator in Quincy, IL to manage warranty claims, coordinate with multiple teams, and ensure accurate documentation for trend analysis. The role supports field technicians and distributors, requiring strong technical and communication skills.

Preferred candidates hold a technical bachelor’s degree and have 3+ years of aftermarket service experience, with SAP and MS Office familiarity.

Qualifications

• 3+ years of technical customer service experience in aftermarket support.
• Bachelor’s Degree in a technical field is desirable.
• Strong communication and problem-solving abilities.

Responsibilities

• Manage warranty claims from distributors and customers for timely, fair resolutions.
• Assess claims and initiate investigations to resolve problems or liability.
• Complete warranty documentation for accurate data analysis.
• Facilitate movement of parts to support field technicians.
• Coordinate with Engineering, QA, Manufacturing and Purchasing to resolve malfunctions.
• Resolve disputes to maintain sound customer relations.

Skills

Technical customer service

Mechanical aptitude

Electrical aptitude

Communication skills

Problem solving

Education

Bachelor’s Degree in technical field

Tools

Microsoft Office

SAP

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job title:

Warranty Administrator

Location:

Quincy, IL

Job Overview:

Responsible for administering warranty claims and identifying operational issues from Gardner Denver customers and distributors in accordance with established guidelines and policies.

Responsibilities:

• Manage warranty claims and issues submitted by Gardner Denver distributors and customers to provide timely and fair resolutions.
• Assess distributors’ warranty claims and initiate investigative action as necessary to resolve problems and / or liability claims.
• Complete warranty documents to ensure accurate recording of warranty data to facilitate further analysis of trends.
• Facilitate movement of materials to support GD Field Service Technicians in repair of Gardner Denver equipment.
• Coordinates with Engineering, Quality Assurance, Manufacturing and Purchasing to identify and resolve product malfunctions.
• Resolves disputes with customers and distributors concerning disposition of warranty claims to promote sound and reasonable customer relations

Requirements:

• 3+ years of technical customer service experience in aftermarket support

Preferred:

• Bachelor’s Degree is desirable, preferably in a technical field
• Excellent communication (verbal and written), problem solving, and customer relation skills
• Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors
• Strong mechanical and electrical aptitude
• Must be detail-oriented and well organized
• Ability to read & understand technical drawings and wiring diagrams preferred
• Good working knowledge of Microsoft Office; SAP experience preferred

Travel & Work Arrangements/Requirements

• This position will be based in Quincy, IL with minimal anticipated travel.

Pay Range

• The pay range for this role is $50,000-$70,000. The pay range considers a wide range of factors that include a candidate’s skills; experience and training; licensure and certifications; and geographic location.

What We Offer:

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

If you are a person with a disability and need assistance applying for a job, please submit a request .

What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.