Warranty Administrator

ORANGE EV LLC; Kansas City (KS); On-site; USD 65,000 - 85,000; Full time

Job summary

Orange EV is seeking a Warranty Administrator to support warranty repair claims and to collaborate with the Service team to ensure claims are correctly submitted, processed, and paid.

The role reports directly to the National Service director and will involve developing internal processes, training Technicians and Supervisors, and maintaining the warranty schedule across the fleet. Experience with Class 8 vehicles and warranties is preferred.

Qualifications

• Experience with Class 8 vehicles or heavy equipment.
• Experience managing and servicing warranties.
• Ability to articulate clearly in writing including composition, spelling and punctuation.

Responsibilities

• Review, correct, apply labor codes, and submit all Warranty Service Tickets.
• Set internal processes and train Technicians and Supervisors on proper Service Ticket fields.
• Develop external processes and training for third parties and customers submitting Warranty claims.
• Maintain asset Warranty schedule for the entire fleet.
• Own reporting of Warranty claim data.
• Lead Service Data Tracking tool management, issue resolution, and new feature requests.

Skills

Warranty administration

Written communication

Multi-tasking

Education

Related technical degree

Tools

ERP systems

Salesforce

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Warranty Administrator

Join Orange EV , a fast-growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line.

Position Summary

The Warranty Administrator will report directly to the National Service director and support both internal and external Warranty repair claims. The Warranty Administrator will collaborate with the entire Service team in addition to Orange EV customers to ensure that Warranty repairs are correctly submitted, processed, and paid.

Position Responsibilities

• Review, correct, apply labor codes, and submit all Warranty Service Tickets
• Set internal processes and train Technicians, Supervisors how to properly populate Service Ticket fields
• Help to develop external processes and training for third parties and customers submitting Warranty claims
• Maintain asset Warranty schedule for the entire fleet
• Own reporting of Warranty claim data
• Lead the Service Data Tracking tool management, issue resolution, and new feature request

Position Qualifications

• Experience working with or around Class 8 vehicles or other heavy equipment
• Experience managing and servicing warranties
• Ability to handle many functions at one time and adjust to rapidly changing priorities
• Ability to execute and follow through on instructions given by supervisor
• Knowledge of computer, MS Word, and MS Excel programs
• Ability to articulate clearly when writing including composition, spelling and punctuation

Ideal Candidates Will Also Have

• Experience with ERP systems
• Experience with Salesforce
• Related technical degree

Orange EV is an Equal Opportunity Employer and seek diversity in candidates for employment.

EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity