Warranty Administration Analyst I

Daimler Truck North America; Portland (OR); On-site; USD 58,000 - 75,000; Full time

Benefits offered by this job

401k company contribution with match

4 weeks paid vacation

Comprehensive healthcare plans

Employee assistance program

Tuition assistance

Job summary

A leading company in the motor vehicle manufacturing industry is seeking a Warranty Administration Analyst I for their Portland office. This entry-level role involves analyzing claims, providing support to the warranty department, and ensuring timely responses to dealer inquiries. The position offers a competitive salary along with comprehensive benefits, including paid vacation and a robust 401k plan. Ideal candidates will possess strong analytical skills and a relevant degree or substantial experience.

Qualifications

• Bachelor's degree required or relevant experience.
• Minimum 2 years warranty and/or analytical experience.
• Excellent verbal and written communication skills.

Responsibilities

• Analyze claims responses for completeness and validity.
• Allocate warranty costs to internal departments.
• Support warranty department with analytical tasks.

Skills

Analytical Thinking

Communication

Attention to Detail

Education

Bachelor’s Degree

Associate’s degree and 2 years of relevant experience or 4 years of relevant experience in lieu of degree

Tools

Excel

Word

PowerPoint

Job description

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Inside the Role

In this role, you would analyze claims responses to verify completeness, integrity, and validity. Allocate warranty costs to internal departments as appropriate. Provide analytical support to the Warranty Department. Support assigned supplier claim backlogs to insure claims are responded to in a timely manner consistent with established guidelines, goals, and policies. Resolve Dealer Warranty inquires.

Inside the Role

In this role, you would analyze claims responses to verify completeness, integrity, and validity. Allocate warranty costs to internal departments as appropriate. Provide analytical support to the Warranty Department. Support assigned supplier claim backlogs to insure claims are responded to in a timely manner consistent with established guidelines, goals, and policies. Resolve Dealer Warranty inquires.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Position offers a starting salary range of$58,000 - $75,000 USD

Pay Offered Dependent On Knowledge, Skills, Andexperience

Benefits include annual bonus program; 401kcompany contribution with company match up to6% as well as non-elective company contribution of3 - 7% depending on age;starting at 4 weeks paidvacation; 13+ calendar holidays; 8 weeks paidparental leave; employee assistance program;comprehensive healthcare plans and wellnessprograms; onsite fitness (at some locations); tuitionassistance and volunteer paid time off; short-termand long-term disability plans.

What You Drive

• Provide analytical support to the Warranty Department.
• Working with Cross Department Teams in Identifying Systemic Issues, supporting JAD topics, and Best Practices.
• Interface with a variety of engineering groups, including but not limited to Technical Service, Service Engineering to determine best repair practices for non-documented repair procedures.
• Work with other DTNA departments to determine responsibility for resolution of warranty claims determined to be DTNA responsibility.
• Adjudicate warranty claims in the Online Warranty Link system (OWL).
• Insure claims are accurately responded to and timely while maximizing recovery.
• Resolve Dealer Warranty inquires.
• Analyze claims to verify completeness, integrity, and validity.
• Allocate warranty costs to internal departments as appropriate.
• Analyze interpret and validate supplier denials.
• Respond to claim inquiries/appeals from dealers, fleets, plants, suppliers, business units, and field service organizations.
  
  

Knowledge You Should Bring

• Bachelor’s Degree from an accredited university/college required OR an associate’s degree and 2 years of relevant experience or 4 years of relevant experience in lieu of degree.
• At least two years warranty and/or analytical experience.
• Must have excellent communication skills, verbal and written, and be detail oriented.
• Computer skills including Word, Excel, PowerPoint, etc.
• An attached resume is required
  
  

Exceptional Candidates Might Have

• 2-4 years of relevant experience preferred
• Prior experience interfacing with DTNA suppliers and/or customers
• A working knowledge of OWL, vehicle components, and DTNA suppliers.
  
  

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Portland, OR US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans
  
  

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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