Warm Welcome Host & Guest Experience Champion

Fine Entertainment Management; Las Vegas (NV); On-site; USD 17,000 - 25,000; Full time

Job summary

Fine Entertainment Management is seeking a friendly host/hostess in Las Vegas to greet and seat guests, provide exceptional service, and keep work areas clean and organized. You will assist in daily front-of-house operations and support the team in maintaining a welcoming atmosphere.

Responsibilities include seating guests, answering calls, logging reservations, and promoting our venues. The role requires English fluency, basic math, and a health card, with a strong emphasis on guest

Qualifications

• Must be 18 years or older.
• Excellent customer service and communication skills.
• Must possess a valid Health Card issued by the Southern Nevada Health District.
• Must be able to communicate fluently in English.
• Must have basic math skills.
• Must be able to reach, stoop, bend, lift and clean during shifts.

Responsibilities

• Greet all guests sincerely with a smile and eye contact, and provide superior guest service.
• Actively promote the venue by engaging every guest and potential guest with in your immediate reach.
• Efficiently seat guests following the service sequence standards.
• Bid farewell to each guest and invite them to return.
• Answer telephone calls properly and direct the call to the appropriate party when necessary.
• Run food to tables throughout the restaurant announcing each item as delivered.
• Properly quote wait times for guests and log guests into the reservation system.
• Bus tables as necessary throughout the restaurant.
• Possess thorough knowledge of all menu items and ability to suggestively sell items to guests.
• Set up host stations at start of shift, and break down station at end of shift.
• Clean assigned section and side stations, including menus, tables, chairs, and side stations.
• Assist in maintaining the cleanliness and presentation of restaurant.
• Stack and wipe plates and glassware in dish area, maintaining a clean and organized area.
• Empty trash cans to maintain service and sanitation standards.
• Perform assigned side work.
• Market FINE ENTERTAINMENT venues by collecting guests’ personal information for the marketing database.
• Maintain a clean and organized work environment, following all guidelines established by the Southern Nevada Health District.
• Adhere to all Department and Company Policies and Procedures.

Skills

Guest service

Communication

Fluent English

Job description

Fine Entertainment Management is seeking a friendly host/hostess in Las Vegas to greet and seat guests, provide exceptional service, and keep work areas clean and organized. You will assist in daily front-of-house operations and support the team in maintaining a welcoming atmosphere.

Responsibilities include seating guests, answering calls, logging reservations, and promoting our venues. The role requires English fluency, basic math, and a health card, with a strong emphasis on guest