WARM Line Support Technician - Addiction Services - Days

WellSpan Health; Lebanon (Lebanon County); On-site; USD 35,000 - 45,000; Full time

Job summary

WellSpan Health seeks a full-time support specialist focused on addiction services. This role involves providing telephone assistance, making referrals, and engaging with community services. Ideal candidates have a high school diploma or GED and experience in health-related fields, particularly with substance use disorder. Comprehensive health benefits and supportive organizational culture are provided.

Benefits

Comprehensive health benefits

Flexible spending and health savings accounts

Retirement savings plan

Paid time off (PTO)

Short-term disability

Education assistance

Financial education and support

Wellness and Wellbeing programs

Caregiver support via Wellthy

Childcare referral service via Wellthy

Qualifications

• Preferred some college social science credits.
• Less than 1 year in a health-related field.
• Experience with individuals with substance use disorder preferred.

Responsibilities

• Provides telephone support and connects individuals to community services.
• Facilitates referrals and schedules appointments for MAT.
• Supports universal screening and provides assessments.

Skills

Interpersonal skills

Analytical skills

Organizational skills

Education

High School Diploma or GED

Job description

Full-time, Eves

1pm-9pm, Monday - Friday

80 hrs/2 weeks

General Summary

With support from the WARM Line Program Coordinator, provides telephone support and assistance with resources and referrals for individuals affected by addiction. Works with WellSpan providers and community stakeholders in five counties to contribute to the coordination, management, and expansion of addiction services for the system.

Duties and Responsibilities

Essential Functions:

• Provides telephone support and connects individuals to community services for addiction resources.
• Facilitates referrals and schedules appointments for MAT for individuals with opioid use disorder (OUD).
• Supports universal screening in primary care offices via SBIRT for risk stratification based on DAST scores.
• Provides ASAM level of care assessments to facilitate treatment referrals.
• Reviews and manages the Recovery Support Department work queue.
• Ensures the WARM Line resource directory is current and accurate.
• Follows and updates the WARM Line Standard Work as needed.
• Participates in continuous improvement efforts for the WARM Line.
• Prioritizes safety, referring/reporting individuals to crisis services, 911, and PA Childline as needed.

Common Expectations:

• Respects and accommodates cultural, ethnic, racial, gender, and sexual orientation differences.
• Provides support using a Trauma-Informed/Strengths-Based approach.
• Completes documentation for each telephone encounter and maintains monthly service logs.
• Gains knowledge of resources across all five counties.

Qualifications

Minimum Education:

• High School Diploma or GED, preferably with some college social science credits.

Work Experience:

• Less than 1 year in a health-related field, preferably with individuals with substance use disorder.

Knowledge, Skills, and Abilities:

• Effective verbal and listening interpersonal skills.
• Analytical skills for interpreting data, treatment planning, and evaluating program effectiveness.
• Organizational skills for managing clinical program operations and strategic planning.

Benefits Offered:

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing programs
• Caregiver support via Wellthy
• Childcare referral service via Wellthy

WellSpan Health's vision is to reimagine healthcare through comprehensive, equitable health and wellness solutions. As an integrated delivery system, we encompass over 2,300 employed providers, 250 locations, nine hospitals, and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare ACO is the region's largest and nationally recognized. Our team of 23,000 provides a broad range of services, from wellness to complex medical and behavioral care. Our network of 3,000 physicians and providers is committed to delivering high-quality, safe care, inspiring our communities to be their healthiest.

WellSpan Philhaven

Located on over 200 acres in Mt. Gretna, PA, WellSpan Philhaven offers a serene environment with walking trails, an adjacent farm, and a comprehensive continuum of care including more than 20 programs and services focused on mental health conditions such as depression, anxiety, bipolar disorder, ADHD, phobias, PTSD, and more.