Warm Hospitality Host — Reservations & Seating

Power Plant Live!; Baltimore (MD); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

Leinie Lodge & Beer Garden in Baltimore's Power Plant Live! is seeking a friendly Host to welcome guests, manage reservations, and guide seating to ensure a smooth, upbeat experience.

The role requires at least one year of customer service or hosting, fluent English, ability to read seating charts, basic math, and availability nights/weekends/holidays; pay ranges $15–$20 per hour.

Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

Responsabilités

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Connaissances

Customer service

Hosting

Fluent English

Reading and writing

Seating charts

Math skills

Evening/weekend/holiday availability

Description du poste

Description

Leinie Lodge & Beer Garden embraces the bold spirit of pride, celebration, authenticity, and community of the North Woods of Wisconsin. Born from a -six-generation family culture, the beer, and now restaurant, showcase the finest in ingredients and hospitality. Located at the entrance of Power Plant Live!, Leinie Lodge & Beer Garden occupies a glass pavilion, complete with retractable roof, and glass garage doors allowing guests to flow freely to the beer garden featuring lawn games and an outdoor fireplace. Pouring over 30 specialty draft brews, we have become the meeting place for downtown Baltimore. Leinie Lodge & Beer Garden is the perfect place to celebrate, socialize, or just relax with great food and great beer. Join us out here!

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.

The pay range for this role is $15 - $20 an hour.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.