Warehouse Trainer - 2nd shift

Mattel; Jonestown (Lebanon County); On-site; USD 45,000 - 65,000; Full time

Job summary

Mattel is seeking a DTC Trainer to direct and facilitate training for employees across the distribution center network in the United States. You will teach procedures, safety guidelines, and customer service requirements while ensuring accuracy and adherence to policies on the floor and in classrooms.

You will monitor learning progress, provide constructive feedback, and collaborate with leads, supervisors, HR, and operations to improve training programs and readiness for advancement.

Qualifications

• Experience delivering training in a distribution center environment.
• Ability to assess performance and provide feedback.
• Strong documentation and reporting skills.

Responsibilities

• Directs and facilitates training for new hires and existing staff in the DC.
• Communicates training content including values, procedures, safety guidelines.
• Tracks progress and makes recommendations to improve performance.
• Collaborates with Leads, Supervisors, HR, and Operations to critique programs.
• Advises on succession planning and readiness for advancement.
• Occasionally conducts formal classroom and small group trainings on the floor.
• Ensures compliance with safety and security policies.
• May perform warehouse technician tasks as needed.

Skills

Training delivery

Communication

Safety awareness

Documentation

Coaching

Job description

CREATIVITY IS OUR SUPERPOWER.It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

• The DTC Trainer directs and facilitates training for employees both temporary, newly hired full-time, new to a department or in need of recertification, and for employees requiring help to improve their performance. The Trainer may participate in or lead a variety of training exercises.
• The Trainer communicates with trainees, teaching and explaining Mattel's values, training procedures, product handling techniques, documentation/customer service requirements, and safety guidelines which are all vital in our distribution center.
• The Trainer follows up with trainees by tracking their learning progress, making recommendations on how to improve their performance, while examining work for accuracy, neatness, and conformance to policies and procedures.
• Interacts with the Leads, Supervisors, Human Resources, and Operations Manager to evaluate and critique the DC training programs, in an effort to provide the best training and work experience possible.
• Advises the trainee’s direct Supervisor concerning individual progress to determine succession planning and employee readiness. Makes recommendations on strategies to improve performance, readiness for advancement to additional tasks, and readiness and fitness for hire.
• The Trainer will occasionally conduct formal classroom training, as well as small group training sessions on the floor.
• Ensures that all Mattel safety and security policies and procedures are followed.
• As needed the DTC trainer will conduct the work of a warehouse technician.

Don’t meet every single requirement?At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:

• We collaborate:Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate:At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute:We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences.Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:

• The Culture at Mattel
• Corporate Philanthropy