Warehouse Technician

Socket.dev; Kentucky; On-site; USD 21,000 - 30,000; Full time

Job summary

Creative Realities, Inc. is seeking a Warehouse Technician to support device configuration, imaging, and logistics for digital signage deployments. You will configure and test devices, document configurations, and assist in shipments while coordinating with project teams.

Applicants should have hands-on experience with device configuration, imaging, and shipping. The role requires strong problem-solving skills, attention to detail, and the ability to lift 50+ lbs.

Qualifications

• Proven experience in device configuration and imaging.
• Experience in Shipping and Receiving.
• Strong troubleshooting and problem-solving skills.
• Effective ability to troubleshoot computer issues.
• Excellent attention to detail and accuracy.
• Effective communication and collaboration skills.
• Ability to lift 50+ lbs.
• Effective time-management skills.
• Knowledge of hardware components and device specifications.
• Proficiency with Microsoft 365 products.
• Ability to follow instructions written and verbal.

Responsibilities

• Configure and customize hardware devices to meet client requirements.
• Conduct thorough testing and quality assurance on configured devices.
• Diagnose and resolve hardware and software issues during imaging.
• Maintain detailed records of configurations, imaging processes, and troubleshooting steps.
• Collaborate with project managers to gather configuration requirements and provide progress updates.
• Keep devices up to date with the latest software versions and security patches.
• Verify shipment contents match purchase orders or invoices.
• Pick and pack items for shipping and check outbound shipments.

Skills

Device configuration

Imaging

Shipping & Receiving

Troubleshooting

Problem solving

Communication

Collaboration

Time management

Microsoft 365

Hardware knowledge

Follow instructions

Tools

Microsoft 365

Hardware knowledge

Job description

About Creative Realities

Creative Realities, Inc. (NASDAQ: CREX) is a full-service, digital signage solutions company with a passion and purpose of connecting brands and people in spaces and places they love. We design, develop, deploy, and maintain digital experiences that are contextually relevant, omni-channel, and specific to the physical environment. Our approach is consultative, tech-agnostic, and solution centric. Our capabilities are end-to-end with the ability to deploy at scale - whether its thousands of locations or a single flagship experience. We specialize in key verticals including Automotive, C-Store, QSR, Heath Care, Retail, and Sports & Entertainment with extensive experience in how digital transforms these environments. Our purpose-built CMS software and ad-revenue / monetization platforms are considered best in class and serve as the backbone for successful installations and ongoing support. Visit www.CRI.com for our full story.

About the Position

The Warehouse Technician is responsible for Configuration and Logistics. Assist in readying digital signage player software, applications and systems for use and deployment by the technical delivery teams in the field. Reporting to the Warehouse Operations Manager, the Warehouse Technician will also assist in Shipping and Receiving, and general Warehouse duties.

Key Responsibilities

1. Device Configuration: Assist in configuration and customize hardware devices, including computers, tablets, and other technology equipment, to meet client requirements and specifications.
2. Quality Assurance: Assist in thorough testing and quality assurance checks on configured devices to ensure they meet performance standards and are free from defects.
3. Troubleshooting: Diagnose and resolve hardware and software issues during the configuration and imaging process.
4. Documentation: Assist in Maintaining detailed records of configurations, imaging processes, and troubleshooting procedures.
5. Project Manager Communication: Collaborate with project managers to gather configuration requirements and provide updates on project progress.
6. Software Updates: Keep up to date with software releases and updates, ensuring that imaged devices have the latest software versions and security patches.
7. Inspection: Collaborate with clients to gather configuration requirements and provide updates on project progress.
8. Verifying Contents: Ensuring that the contents of a shipment match the purchase order or invoice
9. Shipping: Pick and pack items to be shipped. Also, checking outbound shipments, ensuring items match pick ticket.

Key Competencies/Behaviors

• Proven experience in device configuration and imaging.
• Experience in Shipping and Receiving.
• Strong troubleshooting and problem-solving skills
• Effective ability to troubleshoot computer issues.
• Excellent attention to detail and accuracy.
• Effective communication and collaboration skills.
• Ability to manage multiple tasks and meet deadlines.
• Ability to lift 50+ lbs.
• Effective time-management skills.
• Knowledge of hardware components and device specifications.
• Proficiency with Microsoft 365 products.
• Ability to follow instructions written and verbal.

Core Values

The ideal candidate represents these six core values:

• Passionate: We are a group of passionate people. This is the best way to describe TEAM CRI. We work hard and we are proud of the results we produce each and every day. And, we have some fun along the way!
• Respectful:We value diversity, merit and unique contributions. We foster a trusting, open and inclusive environment. We treat our clients, partners and our team in a manner that reflects these values.
• Do the Right Thing: We do what we say we will do. Our actions shall always be fully transparent and genuine. Our dealings with clients, co-workers and partners must always be conducted with honesty.
• Helps First:We are stronger when we work together. We help first, no matter what—whether it's with our clients or our internal teams.
• Nimble Minded:When conventional thinking and processes fail, we want to be the first to provide fresh ideas and solutions. We break through adversity and respond quickly.
• Expects Excellence:We will measure performance and are accountable for results. We are committed to getting it right.

Benefits

• Company paid individual portion of Medical, Dental, Life, Long and Short-Term Disability insurances;
• access to participate in company Vision insurance and other voluntary benefit programs;
• eligibility for a high-deductible health plan (HDHP) with HSA option, including HSA company contribution, FSA, DCFSA;
• 401(k) program, including company paid match of up to 3% of annual salary;
• paid time off and holiday pay.

May be subject to change based on open enrollment periods or at the Company's discretion.