Warehouse Support Tech II

Southern Glazer's Wine & Spirits; Fort Worth (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Southern Glazer's Wine & Spirits is seeking an overnight Warehouse Systems Support Specialist at the Fort Worth DC to ensure all warehouse systems and equipment operate reliably. You will be the Tier 1 contact, troubleshoot issues, and coordinate with vendors for resolution.

The role covers maintenance, asset inventory, and development of preventive maintenance processes. Strong PLC, electrical, and MHE knowledge are highly desired for this critical 24x7 operation.

Qualifications

• Bachelor’s degree or equivalent work experience in a related field.
• 5+ years of software/network, help desk, troubleshooting experience.
• 3+ years of Warehouse Operations & Support experience.
• Working knowledge of PLC operations and PLC electrical panels.
• Working knowledge of SRMs and compressed air systems.
• Working knowledge of spirals and sliding shoe sorters, motor starters, overloads, and basic wiring.
• MS Office and desktop software experience.
• Experience with conveyors and MHE software (WCS/WMS) and maintenance tracking software.
• Strong organizational and time management skills; multitasking ability.

Responsibilities

• Provide 24x7 support to the division or as directed.
• Provide training for employees on procedures and systems.
• Collaborates with functional areas to identify integration opportunities.
• Maintain Material Handling systems (conveyors, SRMs, VFDs, servo motors).
• Develop predictive maintenance methods to improve reliability and prioritization of projects.
• Coordinate with warehouse equipment vendors for issue resolution and service performance.
• Evaluate and implement changes for distribution systems (Conveyors/MHE, Voice Picking & slotting).
• Train distribution center employees on procedures and MHE systems.
• Desire for PLC/electrical hardware/software experience is highly preferred.

Skills

Troubleshooting

Warehouse operations

Organizational skills

Multitasking

Training

System integration

MHE knowledge

Education

Bachelor’s degree in Industrial/Mechanical/CS/IS or related field

Tools

PLC panels

SRMs/Conveyors

WCS/WMS software

VFDs/Servo motors

Conveyors & MHE maintenance software

Job description

Overview:

Responsibilities for warehouse system to ensure all warehouse systems and equipment function as intended to support ongoing business operations. This role acts as the initial point of contact and troubleshooter for Tier 1 warehouse technical support, 2nd level contact for Tier 2 warehouses, and will triage to 3rd level vendor or ETP support as needed. The individual is responsible for maintaining warehouse equipment and spare inventory. In addition, this role supports MHE asset inventory management at the local level. This individual is also responsible for developing advanced processes for preventive maintenance and assisting in evaluating other distribution systems. Other duties will include the first line of defense for all and any abnormal WMI system issues.

This is a full-time overnight role - Sun. - Thurs. (5p - 2a)

Primary Responsibilities:

• Provide support to the division (24x7) or as directed.
• Provide training for employees on procedures/systems.
• Collaborates with other functional areas to identify system integration opportunities.
• Manage and assist with the maintenance of the Material Handling systems (conveyor, SRMs in motion scanners, VFD’s, Servo Motors and controls, etc.).
• Develop advanced processes (including predictive maintenance techniques) to measure, analyze, and improve equipment performance (reliability) and prioritization of improvement projects.
• Coordination with relevant Warehouse Equipment vendors for issue resolution and service performance at respective DCs.
• Assist with the evaluation and process changes for other distribution systems (Conveyors/MHE, Voice Picking & slotting techniques, etc.).
• Provide training for distribution center employees on procedures/ MHE systems.
• WAREHOUSE/DISTRIBUTION, PLC, ELECTRICAL HARDWARE / SOFTWARE EXPERIENCE HIGHLY DESIRED.

Additional Primary Responsibilities:

• Initial point of contact for on-site support at the respective Distribution Center.
• Handle incidents, provide level 2 support (offsite) for remote small and medium distribution centers, and triage to level 3 as needed.
• Perform proactive maintenance for warehouse equipment.
• Document and elevate issues to the appropriate vendors and SGWS SCM support groups.
• Manage and maintain the spare parts inventory and report as required to keep the systems ready for production.
• Oversee detailed root cause analysis of reliability issues.
• Implement operations, continuous improvement measures, and initiatives.
• Perform other job‑related duties as assigned.

Minimum Qualifications:

• Bachelor's Degree (Industrial, Mechanical, Business Administration, Computer Science, Information Systems, or other industry-related curriculum) or sufficient and relevant work experience.
• 5 or more years of software/network, help desk, troubleshooting experience.
• 3 or more years of work experience in Warehouse Operations & Support.
• Working knowledge of PLC operations and PLC electrical panels.
• Working knowledge of Compressed Air system and Storage and Retrieval Machines (SRMs).
• Working knowledge of spirals and sliding shoe sorters, Motor starters, overloads, and basic wiring.
• MS Office and other general desktop software experience required.
• Must have some experience with conveyor systems, pick-to-belt operations, and other MHE systems, including software such as Warehouse control systems, Warehouse Management systems, and not limited to lift systems, management systems, and maintenance tracking software.
• Strong organizational & time management skills. Must be able to multitask, prioritize effectively, and change direction on short notice in an effective manner.

Physical Demands:

• Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine.
• Physical demands with activity or condition may include an occasional to rare amount of time include walking, bending, reaching, standing, and stooping.
• Critical nature of this job may require extended hours, overtime, and weekends.
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs.

EEO Statement:

Southern Glazer's Wine and Spirits, an affirmative action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. SGWS complies with all federal, state, and local laws concerning the consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities, and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at [e-mail].