Warehouse Support

Foodlink; City of Rochester (NY); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

PTO

14 paid holidays

401k with company match

Job summary

Foodlink in Rochester seeks a Warehouse Support to back Food Bank operations across Receiving, Order Selection, Delivery and Volunteer Sort activities. You will work with staff, volunteers and Operations Management to ensure safe, accurate handling and compliance with food safety standards.

Key duties include order fulfillment, receiving, inventory counts, and assisting with volunteer sort activities in a fast-paced warehouse environment. Forklift and pallet jack certification required.

Qualifications

• High school diploma or GED or equivalent combination of education and experience.
• 3-5 years prior warehouse experience required.
• Forklift and electric pallet jack certification required.

Responsibilities

• Order Fulfillment & Distribution Support: pick, stage, and prepare orders for outbound deliveries.
• Receiving & Inventory Support: unload trailers, inspect products, and document receiving.
• Volunteer & Sort Support: coordinate with volunteers and ensure safe work practices.
• Safety, Sanitation & Compliance: maintain clean, safe warehouse per food safety standards.

Skills

Teamwork

Time management

Communication

Ability to follow instructions

Independent & collaborative work

Adaptability in fast-paced env

Education

High school diploma or GED

Tools

Forklift certification

Electric pallet jack certification

Job description

Description

Our Mission

Our mission is to leverage the power of food to end hunger and build healthier communities.

Our Vision

We believe that the fight against hunger and the fight against poverty are one and the same. We envision a future in which food is recognized as a human right and every person is able to feed themselves and their families in dignity. Together, we work to create a more nourished, prosperous region.

The Foodlink Way

• Act with Compassion
• Take Responsibility
• Be a Team Player
• Listen, Learn, Adapt

Job Title: Warehouse Support

Reports to:

Food Bank Fulfillment Supervisor

Status:

Hourly, Non-exempt, Full time

Grade:

3 – Operational and Customer Service Roles

SUMMARY

The Warehouse Support role provides flexible, hands‑on support across Foodlink’s Food Bank operations, including Receiving, Order Selection, Delivery and Volunteer Sort activities. This position works collaboratively with warehouse staff, volunteers, and Operations Management to ensure the safe, accurate, and efficient handling of products coming in and out of the warehouse. Warehouse Support plays an important role in maintaining food safety, cleanliness, and regulatory compliance for the Food Bank.

KEY RESPONSIBILITIES

• Order Fulfillment & Distribution Support
• Support order selection activities as needed by accurately and efficiently picking, staging, and preparing orders for outbound deliveries.
• Assist with staging and movement of product to ensure timely and accurate distribution.
• Assist fulfillment team with order picks that may include dry, perishable or freezer products.

Receiving & Inventory Support

• Support receiving by unloading trailers, breaking down inbound shipments, and moving product from the dock.
• Assist with receiving and unloading retail damaged loads in compliance with regulatory agency requirements and Foodlink receiving procedures.
• Inspect incoming products for signs of contamination or food safety concerns and report issues promptly.
• Assist with thorough and accurate receiving documentation and submit reports to the Receiving Coordinator.
• Assist with replenishment of product to the correct bulk and/or pick bins.
• Assist Operations leadership with inventory reconciliation and physical inventory counts, including month-end, quarterly, and year-end counts.

Volunteer & Sort Support

• Work in coordination with the Volunteer Operations Manager to organize, stage, and move pallets during volunteer sort activities.
• Assist with set-up, product movement, and post-sort pallet put‑away in designated warehouse locations.
• Support volunteers as needed by providing clear direction and ensuring safe work practices during sort activities.

Safety, Sanitation & Compliance

• Maintain a clean, safe, and sanitary warehouse environment in accordance with food safety protocols, AIB standards, and regulatory requirements.
• Properly dispose of waste and recyclables and maintain organization throughout the warehouse.
• Complete all required opening and closing checklists related to cleanliness, safety, and sanitation.
• Work collaboratively with Operations Management and the Safety & Compliance team to support compliance with all warehouse safety and food safety standards.

General Warehouse Support

• Maintain warehouse supplies and equipment and report maintenance needs as appropriate.
• Operate forklifts, electric pallet jacks, and warehouse equipment safely and in accordance with Foodlink policies.
• Represent Foodlink professionally when interacting with donors, customers, volunteers, and member agencies.
• Perform other duties as assigned to support Food Bank warehouse operations.

Requirements

QUALIFICATIONS

• High school diploma or GED or equivalent combination of education and experience.
• 3-5 years prior warehouse experience required.
• Forklift (sit-down and stand-up) and electric pallet jack certification required.
• Knowledge of warehouse safety, sanitation, and food handling standards.
• Ability to follow oral and written instructions accurately.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to work effectively both independently and as part of a team.
• Demonstrated time management skills and the ability to perform routine problem‑solving.
• Ability to train and provide directions to volunteers and/or staff as needed.
• Willingness and ability to work in a fast‑paced warehouse environment.

We are actively seeking a diverse pool of candidates for this position and strongly encourage applications from candidates of color.

SALARY AND BENEFITS

This is a full-time, non-exempt position ranging from $19.50 - $24.75 per hour depending on experience. Foodlink covers 100% of individual health and dental insurance with the ability to acquire family coverage with pretax dollars. In addition to generous paid time off (PTO), we observe 14 paid holidays throughout the year. Opportunity to contribute to a 401k retirement savings plan upon hire. Eligible for generous employer match after 1 year of service.

HORIZONTAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand and talk and hear. The employee is frequently required to use hands to handle or feel items. The employee is frequently required to stand and walk for long periods of time. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. Able to lift bulk objects or objects weighing up to 60 pounds.

WORK ENVIRIONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is a warehouse work environment with variable sound levels from quiet to loud at times.

*Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all- inclusive. Employees will follow other instructions and perform other related duties as required.*

Diversity, Equity, & Inclusion

Foodlink is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. At Foodlink we believe that anti-hunger work is only possible with a commitment to removing barriers caused by systems of oppression that perpetuate hunger and poverty. We recognize that systematic injustice and bias disproportionately impact some identities more than others.

Foodlink is actively working to center equity- the fair treatment of all people- in everything that we do so that everyone in our region has access to nourishing food that reflects and values cultural differences.

Foodlink is committed to listening and supporting solutions to hunger that are sourced from people and communities with lived/living experience of hunger and poverty, and to responding where inequities exist.

Foodlink is committed to taking great care to cultivate internal culture and practices that support diversity and inclusion. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We aim to foster an environment in which everyone feels a sense of belonging and understands their connection to the Foodlink mission.

Foodlink employees have a responsibility to always treat others with dignity and respect. Employees are expected to always exhibit conduct that reflects our values and promotes equity and inclusion during work, and at work functions.