Warehouse Supervisor

IntelliSource; Worcester (MA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Job summary

IntelliSource in Worcester, MA is seeking a Warehouse Supervisor to lead day-to-day operations in a high-volume distribution and fulfillment center. This hands-on leader will manage shifts, coach leads, and partner with senior operations to hit metrics and improve safety, productivity, and quality.

Responsibilities include supervising inbound/outbound goods, driving continuous improvement, and delivering timely, accurate reporting.

Qualifications

• 2+ years of supervisory experience in a distribution center, fulfillment center, or comparable high-volume operations.
• Progressive responsibility within a single employer.
• Strong operations background; understands the relationship between people, process, and technology.
• Strong critical thinking, analytical, and communication skills.
• Ability to multi-task, work well under pressure, and thrive in a fast-paced, multi-shift environment.

Responsibilities

• Supervise the inbound, internal processing, and outbound movement of product within your assigned shift or area.
• Maintain a union-free environment by fostering direct, productive, and positive relationships between management and non-exempt associates.
• Implement continuous improvement initiatives that reduce cost of operations and improve service level, capacity, productivity, and quality.
• Work closely with the Site Operations Supervisor and General Manager to consistently and sustainably achieve all customer-specific metrics and objectives.

Skills

Supervisory experience

People management

Operations background

Analytical skills

Communication skills

Tools

WMS platforms

Productivity tools

Job description

Job Description

IntelliSource is a national outsourcing partner specializing in Business Process Outsourcing (BPO), Recruitment Process Outsourcing (RPO), and Total Talent Management. With deep roots in high-volume fulfillment, distribution, and manufacturing operations, IntelliSource delivers end-to-end solutions that drive measurable results - on time and on target.

About IntelliSource

IntelliSource is a national outsourcing partner specializing in Business Process Outsourcing (BPO), Recruitment Process Outsourcing (RPO), and Total Talent Management. With deep roots in high-volume fulfillment, distribution, and manufacturing operations, IntelliSource delivers end-to-end solutions that drive measurable results - on time and on target.

About the Role

IntelliSource is seeking an experienced Warehouse Supervisor to lead day-to-day operations within a high-volume, high-growth distribution and fulfillment center. This is a hands-on leadership role for someone who thrives under pressure, loves managing people, and is energized by solving problems on the floor in real time.

The Warehouse Supervisor will own the performance of an assigned shift or functional area, working closely with the Site Operations Supervisor and General Manager to hit customer-specific metrics and objectives. This leader sets the tone for their team, builds trust with associates, and drives continuous improvement every day.

Contract Duration: Immediate start through an estimated date on or around December 31, 2026 with final dates based on business demands.

PRIMARY RESPONSIBILITIES

Warehouse Operations Leadership

• Supervise the inbound, internal processing, and outbound movement of product within your assigned shift or area
• Maintain a union-free environment by fostering direct, productive, and positive relationships between management and non-exempt associates
• Implement continuous improvement initiatives that reduce cost of operations and improve service level, capacity, productivity, and quality
• Work closely with the Site Operations Supervisor and General Manager to consistently and sustainably achieve all customer-specific metrics and objectives

Supervisory Leadership

• Lead, coach, and hold accountable a team of Warehouse Leads and associates across your area of responsibility
• Build and maintain strong relationships with internal stakeholders and the vendor community
• Identify and grow talent within the team, with a track record of developing associates into Lead and Supervisor roles
• Track daily, weekly, and monthly facility productivity using established reporting programs

Safety & Compliance

• Champion a safety-first culture on the floor; model and enforce PPE compliance, equipment safety, and housekeeping standards
• Conduct regular safety walks and hazard assessments; document and follow up on corrective actions
• Respond to and properly document all injuries, near-misses, and safety observations within your area

Train-the-Trainer Program

• Serve as a certified trainer and active participant in IntelliSource's Train-the-Trainer program
• Ensure Warehouse Leads are equipped to onboard, coach, and develop new associates independently
• Update training materials as needed to reflect process changes, productivity standards, and safety updates

KPI Management & Reporting

• Monitor daily, weekly, and monthly KPI performance for your area; drive corrective action when performance falls below target
• Deliver consistent, accurate reporting to the Site Operations Supervisor and building leadership
• Lead root cause analysis for performance gaps and drive structured continuous improvement

QUALIFICATIONS

Required

• 2+ years of supervisory experience in a distribution center, fulfillment center, or comparable high-volume operations
• Progressive responsibility within a single employer
• Strong operations background; understands the relationship between people, process, and technology
• Strong critical thinking, analytical, and communication skills
• Ability to multi-task, work well under pressure, and thrive in a fast-paced, multi-shift environment

Preferred

• Experience managing staffing and retention strategies in a high growth warehouse environment
• Familiarity with WMS platforms and daily/weekly/monthly productivity tracking tools
• Experience participating in a structured Train-the-Trainer program

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS

• Ability to work in a warehouse or fulfillment center environment.
• Ability to stand, walk, bend, lift, and move throughout the operation for extended periods.
• Ability to support various shifts, overtime, weekends, or peak season schedules as business needs require.
• Must be comfortable working in a fast-paced, high-volume, metric-driven environment.
• Because this is a safety-sensitive position, job offers extended to candidates will be contingent on your ability to successfully clear post-offer criminal background screening and drug testing. Qualified Candidates must be authorized to work in the United States. Documentary evidence of your identity and eligibility for employment in the United States must be provided within three (3) business days of your start date.

COMPENSATION & BENEFITS

• Competitive hourly salary rate commensurate with market benchmarks
• Hourly rate range of $30-35 (based on experience and geographic area) + bonus and overtime potential
• Full benefits package including medical, dental, and vision coverage
• Contract end date on or around December 31, 2026 with final dates based on business demands; potential for engagement extension based on mutual interest

WE ARE INTELLISOURCE

At IntelliSource, you will always be learning and improving in our consistently fun and challenging environment. We celebrate our differences, value our unique perspectives, and recognize milestones to uplift each other and be our best in what we do. IntelliSource is a reflection of our people. We are committed, inclusive, and lead with intention. Our varied departments are in full alignment to reach the common goal of seeking and identifying opportunities to ignite the possibilities within us and those around us. Whether remote, at a satellite location, onsite with a customer, or at our headquarters office - we take great pride in our company culture and the diversity within our organization that has developed over the years.

EOE STATEMENT

IntelliSource, LLC is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We are an E-Verify Employer.

Our company processes candidate data in line with our Candidate & Recruitment Privacy Notice. You can view it at: https://intellisource.com/carpn/. By submitting your application, you confirm that the information you provide is accurate and that you have read our Candidate & Recruitment Privacy Notice, which explains how we collect, use, share, and retain your personal data and how you can exercise your rights.