Area Manager

IntelliSource; Worcester (MA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision

Overtime potential

Job summary

IntelliSource is seeking an experienced Warehouse Supervisor to lead day-to-day operations in a high-volume distribution and fulfillment center. This hands-on leadership role is for someone who thrives under pressure, enjoys managing people, and solves problems on the floor in real time.

As the shift owner, you will supervise inbound, processing, and outbound movement, coach leads and associates, and drive safety, training, and continuous improvement to meet customer metrics and objectives.

Qualifications

• 2+ years of supervisory experience in a distribution center, fulfillment center, or comparable high-volume operations.
• Progressive responsibility within a single employer.
• Strong operations background; understands the relationship between people, process, and technology.
• Strong critical thinking, analytical, and communication skills.
• Ability to multi-task, work well under pressure, and thrive in a fast-paced, multi-shift environment.

Responsibilities

• Supervise the inbound, internal processing, and outbound movement of product within your assigned shift or area.
• Maintain a union-free environment by fostering direct, productive, and positive relationships between management and non-exempt associates.
• Implement continuous improvement initiatives that reduce cost of operations and improve service level, capacity, productivity, and quality.
• Work closely with the Site Operations Supervisor and General Manager to consistently and sustainably achieve all customer-specific metrics and objectives.
• Lead, coach, and hold accountable a team of Warehouse Leads and associates across your area of responsibility.
• Build and maintain strong relationships with internal stakeholders and the vendor community.

Skills

Supervisory experience

Operations background

Analytical skills

Communication skills

Multi-tasking under pressure

Tools

WMS platforms

Job description

IntelliSource is seeking an experienced Warehouse Supervisor to lead day-to-day operations within a high-volume, high-growth distribution and fulfillment center. This is a hands-on leadership role for someone who thrives under pressure, loves managing people, and is energized by solving problems on the floor in real time.

The Warehouse Supervisor will own the performance of an assigned shift or functional area, working closely with the Site Operations Supervisor and General Manager to hit customer-specific metrics and objectives. This leader sets the tone for their team, builds trust with associates, and drives continuous improvement every day.

Contract Duration: Immediate start through an estimated date on or around December 31, 2026 with final dates based on business demands.

PRIMARY RESPONSIBILITIES

Warehouse Operations Leadership

• Supervise the inbound, internal processing, and outbound movement of product within your assigned shift or area
• Maintain a union-free environment by fostering direct, productive, and positive relationships between management and non-exempt associates
• Implement continuous improvement initiatives that reduce cost of operations and improve service level, capacity, productivity, and quality
• Work closely with the Site Operations Supervisor and General Manager to consistently and sustainably achieve all customer-specific metrics and objectives

Supervisory Leadership

• Lead, coach, and hold accountable a team of Warehouse Leads and associates across your area of responsibility
• Build and maintain strong relationships with internal stakeholders and the vendor community
• Identify and grow talent within the team, with a track record of developing associates into Lead and Supervisor roles
• Track daily, weekly, and monthly facility productivity using established reporting programs

Safety & Compliance

• Champion a safety-first culture on the floor; model and enforce PPE compliance, equipment safety, and housekeeping standards
• Conduct regular safety walks and hazard assessments; document and follow up on corrective actions
• Respond to and properly document all injuries, near-misses, and safety observations within your area

Train-the-Trainer Program

• Serve as a certified trainer and active participant in IntelliSource's Train-the-Trainer program
• Ensure Warehouse Leads are equipped to onboard, coach, and develop new associates independently
• Update training materials as needed to reflect process changes, productivity standards, and safety updates

KPI Management & Reporting

• Monitor daily, weekly, and monthly KPI performance for your area; drive corrective action when performance falls below target
• Deliver consistent, accurate reporting to the Site Operations Supervisor and building leadership
• Lead root cause analysis for performance gaps and drive structured continuous improvement

QUALIFICATIONS

Required

• 2+ years of supervisory experience in a distribution center, fulfillment center, or comparable high-volume operations
• Progressive responsibility within a single employer
• Strong operations background; understands the relationship between people, process, and technology
• Strong critical thinking, analytical, and communication skills
• Ability to multi-task, work well under pressure, and thrive in a fast-paced, multi-shift environment

Preferred

• Experience managing staffing and retention strategies in a high growth warehouse environment
• Familiarity with WMS platforms and daily/weekly/monthly productivity tracking tools
• Experience participating in a structured Train-the-Trainer program

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS

• Ability to work in a warehouse or fulfillment center environment.
• Ability to stand, walk, bend, lift, and move throughout the operation for extended periods.
• Ability to support various shifts, overtime, weekends, or peak season schedules as business needs require.
• Must be comfortable working in a fast-paced, high-volume, metric-driven environment.
• Because this is a safety-sensitive position, job offers extended to candidates will be contingent on your ability to successfully clear post-offer criminal background screening and drug testing. Qualified Candidates must be authorized to work in the United States. Documentary evidence of your identity and eligibility for employment in the United States must be provided within three (3) business days of your start date.

COMPENSATION & BENEFITS

• Competitive hourly salary rate commensurate with market benchmarks
• Hourly rate range of $30-35 (based on experience and geographic area) + bonus and overtime potential
• Full benefits package including medical, dental, and vision coverage
• Contract end date on or around December 31, 2026 with final dates based on business demands; potential for engagement extension based on mutual interest