Warehouse Supervisor

NRS, Inc.; North Bergen (NJ); On-site; USD 30,000 - 41,000; Full time

Job summary

NRS, Inc. is seeking a Warehouse Supervisor to lead daily warehouse operations, drive productivity, and ensure top-quality customer service. You will supervise 10–30 hourly associates, monitor KPIs, and coordinate across departments to maintain safety and efficiency.

The role requires leadership, strong communication, and the ability to motivate a diverse team. Bilingual English/Spanish skills and a valid driver’s license are preferred for this on-site position.

Qualifications

• Bachelor’s degree preferred.
• At least two years of experience supervising 10–30 hourly associates in a warehouse or similar environment.
• Distribution experience is required.
• Strong leadership and team motivation skills.
• Effective communication and public relations.
• Ability to coordinate team activities efficiently.
• Detail-oriented approach to operations and data.
• Proficient in MS Word and Excel.
• Bilingual in English and Spanish.
• Valid Driver’s License and reliable transportation preferred.

Responsibilities

• Ensure operational productivity and effectiveness levels are set, maintained and continuously improved.
• Collaborate across departments to ensure top-tier customer service to internal and external partners.
• Capture, review and analyze KPIs to understand drivers of productivity.
• Develop communication channels to ensure smooth shift transitions.
• Provide guidance to Associates to improve performance and productivity.
• Engage and motivate Associates to build high-performing teams; apply progressive discipline when needed.
• Maintain a safe and clean workplace by enforcing safety and housekeeping policies.
• Foster an inclusive environment where diverse backgrounds are respected.
• Forecast staffing to match workload and productivity goals.
• Accurately report Associate hours and production data daily.

Skills

Leadership

Team motivation

Communication

Bilingual EN/ES

Detail-oriented

MS Word

MS Excel

Education

Bachelor's degree preferred

Tools

MS Word

Excel

Job description

Job Overview

The Warehouse Supervisor is tasked with leading the operational activities during their designated shifts, ensuring efficient inventory management and distribution in line with customer requirements. This role requires a focus on exceptional customer service, the ability to lead and motivate a team effectively, and a commitment to maintaining high standards of safety and organization within the warehouse.

Duties And Responsibilities

• Ensure operational productivity and effectiveness levels are set, maintained and continuously improved.
• Collaborate across departments to ensure the highest level of customer service to internal and external partners.
• Capture, review and analyze KPIs (Key Performance Indicators) reports in a timely manner to ensure complete understanding of what affects productivity.
• Develop strong communication channels within the departments and across the operation to ensure a smooth transition from one shift to the next.
• Provide continuous direction to Associates regarding proper work methods to help increase Associate performance and business productivity.
• Engage, develop and motivate Associates in order to drive high performing individuals and teams. Administer progressive discipline to change behavior of substandard performers.
• Manage a safe and clean workplace by reinforcing accepted Company policies regarding housekeeping and safety. Promote Safety and Good Housekeeping Practices on a daily basis.
• Inspire and foster an environment where diverse backgrounds are respected and valued.
• Work with Operations Manager to forecast staffing needed to ensure workload demands are established to execute productivity.
• Responsible for the daily reconciliation and accurate reporting of assigned associates’ hours. This includes the accurate recording of Production Data into a daily production report.
• Perform other duties as assigned.

Qualifications

• Education: Bachelor’s degree preferred.
• Experience: At least two years of experience supervising 10 to 30 hourly associates in a warehouse or similar environment.
• Distribution experience requires.
• Strong leadership and team motivation skills.
• Effective communication and public relations.
• Ability to coordinate team activities efficiently.
• Detail-oriented.
• Proficient in MS Word and Excel.
• Bilingual in English and Spanish.
• Capable of standing and walking for long periods.
• Valid Driver’s License and reliable transportation preferred.
• Flexible to work various shifts as needed.

Physical Demands

• Supervisory Presence: Regular walking and standing to oversee warehouse operations, inspect inventory, and monitor staff performance.
• Manual Handling: Occasional lifting, moving, and carrying of goods and equipment, which may involve weights up to 50 pounds.
• Climbing and Reaching: Use of ladders or climbing equipment to access stored items or oversee operations, as well as reaching for items stored at various heights.
• Computer Use: Frequent use of computers and handheld devices for inventory management, scheduling, and communication, necessitating manual dexterity.
• Environmental Exposure: Work may involve exposure to warehouse environments, outdoor conditions, and all types of weather while managing operations in the yard.