Warehouse Supervisor

Worthwhile; Collegeville (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Worthwhile is seeking a Store Supervisor in Collegeville, PA to support daily thrift store operations. You will supervise donation processing, coordinate with volunteers, and assist with front-of-house operations while representing Worthwhile Wear’s mission to help survivors of human trafficking.

As Manager on Duty, you will cover shifts, open/close the store, assign shifts, and train new staff. Strong leadership, reliability, and customer service are essential, plus ability to lift 25 lbs and

Qualifications

• High School Diploma or GED required.
• Retail, customer service, and leadership experience required.
• Ability to lift up to 25 lbs and stand for long periods.

Responsibilities

• Supervise donation processing, sorting, pricing, stocking, pallet movement and truck loading.
• Coordinate with staff and volunteers to meet production goals and ensure efficient donation flow.
• Maintain organization and cleanliness of warehouse and donation areas, including pallet jack use.
• Support front-of-house operations, including register transactions and customer service.
• Serve as Manager on Duty and cover shifts when managers unavailable.

Skills

Retail experience

Customer service

Leadership

Customer focus

Verbal communication

Teamwork

Attention to detail

Flexibility

Education

High School Diploma

College Degree preferred

Job description

Description

General Description

The Store Supervisor role is to support the general operations of the thrift store by helping with store support team tasks, overseeing the flow and organization of donations, and also filling in as “manager on duty” when needed.

Essential Job Functions

• Supervise and actively participate in donation processing, sorting, pricing, stocking, pallet movement, and truck loading while following safety guidelines and maintaining efficient workflows.
• Coordinate with production staff and volunteers to meet production goals, maintain quality standards, and ensure the efficient flow of donations through the back workroom and warehouse.
• Maintain the organization and cleanliness of warehouse and donation areas, including operating a pallet jack, assembling and disassembling Gaylord boxes, and coordinating seasonal storage and logistics.
• Support front-of-house operations as needed, including register transactions, inventory stocking, and providing friendly customer service while sharing Worthwhile Wear’s mission to reach and restore survivors of human trafficking.
• Serve as Manager on Duty and the primary point of contact for Store Support staff when the Store Manager or Assistant Store Manager is unavailable, including scheduled management coverage for days off, vacations, or unexpected absences.
• Open and close the store, including managing keys and arming and disarming the security system.
• Create shift assignments for staff and volunteers when management is unavailable and communicate relevant updates from upper management to back-of-house staff.
• Assist with training and onboarding new staff and volunteers on sorting, pricing, register operations, safety procedures, and general store responsibilities.
• Provide coaching, constructive feedback, and corrective guidance to support employee development, accountability, and performance.
• Troubleshoot Point of Sale (POS) issues and assist with other operational needs as they arise.
• Perform additional duties as assigned by management.

Requirements

Job Requirements:

• Must be at least 18 years or older
• High School diploma or GED certification is required
• Must possess retail experience, customer service, proven leadership skills, customer focus, professionalism, verbal communication, teamwork, attention to detail, and flexibility.
• Proficient in basic math skills
• Ability to lift up to 25 lbs.
• Ability to be standing for long periods of time.
• Maintain 37-40 hours per week.
• Available to work on Saturday.

Knowledge, Skills, & Experience Required:

• High School Diploma
• College Degree preferred
• Management and/or leadership experience