Warehouse Supervisor

World's Finest Chocolate; Chicago (IL); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Wellness Program

401(k) with company matching

Identity Theft Protection

Job summary

World’s Finest Chocolate is seeking a Warehouse Supervisor to oversee daily warehouse operations, supervise associates, and drive safety, accuracy, and efficiency. The role reports to the Agile Warehouse Manager and emphasizes leadership, GMP/SQF alignment, and continuous improvement.

The ideal candidate has 3+ years in warehouse roles, supervisory experience, and proficiency with WMS and Microsoft Office in a fast-paced food distribution setting.

Qualifications

• High School diploma or equivalent.
• 3+ years of warehouse or distribution experience.
• Previous supervisory or team lead experience.
• Experience working with Warehouse Management Systems (WMS).
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Ability to work in a warehouse environment and lift up to 50 lbs.

Responsibilities

• Supervise and support the warehouse team's productivity and quality of work.
• Ensure orders are processed accurately and on schedule.
• Plan and monitor productivity, workflow, and capacity.
• Team with Inventory Manager to maintain inventory accuracy.
• Maintain equipment readiness and safety.
• Lead warehouse operations including shipping, receiving, and inventory control.
• Champion continuous improvement to reduce waste and cycle times.
• Provide training and guidance to team members.

Skills

Leadership

Communication

Time management

Problem-solving

Education

High School diploma or equivalent

Tools

WMS

Microsoft Office

Job description

World’s Finest Chocolate does more than just make delicious chocolate. Since 1949, we’ve helped fundraising customers raise over $4.6 billion to support schools and youth organizations across the country.

Our purpose explains why we exist and the impact we want to have in the world:

Our chocolate brightens lives — delighting today and empowering tomorrow.

Our mission guides everything we do:

We craft delicious chocolate that uplifts people, organizations, and our youth.

We live our values every day by striving to:

• Lead with Heart
• Protect What Matters
• Commitment to Excellence
• Win, Celebrate and Own It Together

Our warehouse team plays a critical role in delivering on this promise by ensuring our products move safely, efficiently, and accurately to customers across the country.

POSITION OVERVIEW

The Warehouse Supervisor supports daily warehouse operations and helps ensure efficient execution of shipping, receiving, inventory control, and order fulfillment activities.

Reporting to the Agile Warehouse Manager, this role directly supervises warehouse associates and serves as a hands‑on operational leader. The Warehouse Supervisor helps maintain high standards of safety, accuracy, and productivity while fostering a team culture aligned with World’s Finest Chocolate’s purpose, mission, and values.

KEY RESPONSIBILITIES

Warehouse Operations

• Supervise and support the warehouse team’s productivity and quality of work to maximize efficiency and minimize overtime in a safe manner.
• Ensure orders are processed accurately and on schedule to support customer satisfaction.
• Plan and monitor productivity, workflow, and warehouse capacity to maintain efficient operations with strict adherence to SQF standards.
• Team with Inventory Manager to maintain integrity of inventory accuracy and procedures.
• Maintain operational readiness for maintenance of equipment, tools, and machinery.
• Ensure team and warehouse is inspection ready at all times.
• Lead warehouse operations, including shipping, receiving, quality, inventory control, space management, logistics, team productivity, and manufacturing.
• Champion continuous improvement initiatives to eliminate waste, reduce cycle times, and maximize efficiency across warehouse processes.
• Foster collaboration across Manufacturing, Logistics, EH&S, and Quality.
• Provide training and guidance to new and existing team members.
• Promote accountability, teamwork, and strong communication across the warehouse team.

Safety, Quality & Compliance

• Work with EH&S and Quality stakeholders to maintain a safe and organized work environment.
• Ensure safe handling, storage, and movement of materials and finished goods.
• Follow and enforce Good Manufacturing Practices (GMP) and support Safe Quality Food (SQF) standards to ensure compliance with food safety and quality requirements.
• Proactively address safety concerns and operational risks.
• Help protect what matters by maintaining compliance with company policies and operational standards.

KEY COMPETENCIES

• Strong leadership and team supervision skills focused on accountability, safety, change management, positive leadership.
• Excellent organizational and time management abilities.
• Attention to detail and commitment to accuracy.
• Effective communication and collaboration skills.
• Problem‑solving mindset and proactive approach to challenges
• Ability to perform in a fast‑paced operational environment
• Commitment to safety, teamwork, and continuous improvement

REQUIRED QUALIFICATIONS

• High School diploma or equivalent
• 3+ years of warehouse or distribution experience
• Previous supervisory or team lead experience
• Experience working with Warehouse Management Systems (WMS)
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Ability to work in a warehouse environment and lift up to 50 lbs.

PREFERRED QUALIFICATIONS

• Experience in manufacturing or high‑volume distribution environments
• Exposure to Lean, Agile, or continuous improvement initiatives
• Forklift certification or material handling equipment experience
• Associate’s or Bachelor’s degree in Supply Chain, Logistics, Business, or related field (preferred)

COMPENSATION & BENEFITS

• Base Salary: $80,000 – $85,000 per year
• Annual Bonus based on company and individual performance
• Medical, Dental, and Vision Insurance
• Wellness Program
• 401(k) with company matching
• Identity Theft Protection

EQUAL OPPORTUNITY EMPLOYER

World’s Finest Chocolate is an equal opportunity employer committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind and are dedicated to providing an environment of respect and inclusiveness for all employees.