Warehouse Operator, Clerk

DSV Air & Sea Inc.; South Bend (IN); On-site; USD 30,000 - 32,000; Full time

Job summary

DSV Air & Sea Inc. in USA-South Bend, IN is seeking a Warehouse Operator/Clerk to process customer orders and ensure accurate shipping documentation. You will input orders, track shipments, and maintain files in a safety-conscious warehouse environment.

The role requires basic computer skills, strong attention to detail, and a customer-service mindset. Opportunities include handling receipts, inventory checks and coordinating with operations for timely deliveries.

Qualifications

• Must have a high school diploma or GED.
• Ability to work in unregulated temperatures within the warehouse.
• Basic computer skills and ability to use Microsoft Office applications.
• English language proficiency in reading, writing and speaking.
• Strong attention to detail and accuracy in data entry and paperwork.
• Previous customer service experience preferred.

Responsibilities

• Process all customer orders in a timely and accurate manner.
• Generate all related paperwork and necessary information for orders and shipping.
• Coordinate special shipping requests with operations and expedite as needed.
• Prioritize orders by pick-up times or pier cutoffs.
• Provide shipping and tracking information as required.
• Maintain good relations with customers and respond to inquiries courteously.
• Oversee paperwork, data entry, and filing for orders.
• Enter and verify data regarding orders, shipments, and receipts.
• Ensure accuracy of receiving and shipping documents and resolve discrepancies.
• Support quality control by verifying product conditions and labeling.

Skills

Basic computer skills

Microsoft Office Suite

English communication

Education

High school diploma or GED

Tools

MS Office

Job description

Warehouse Operator, Clerk

Location: USA - South Bend, 5910 Dylan Drive

Division: Solutions

Time Type: Full Time

Hiring Schedules

• 1B: 4am-4:30pm Thur-Sat & alternating Wed
• 2B: 4pm-4:30am Thur-Sat & alternating Wed

Position Summary

The Warehouse Clerk carries out customer service activities in a prompt, courteous and effective manner. A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements. The S/R is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring that shipping and receiving documents and functions are completed accurately and on time.

Essential Duties and Responsibilities

Customer Service

• Process all customer orders in a timely and accurate manner.
• Generate all related paperwork and necessary information required for customer orders, checking all orders for special requests and shipping paperwork.
• Coordinate special, last minute shipping requests with operation department, expediting any order as necessary.
• Prioritize customer orders according to scheduled pick‑up time or pier cutoff.
• Furnish shipping and tracking information as required.

Customer Interfacing Activities

• Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.

Clerical

• Oversee all paperwork associated with orders and maintain the corresponding files.
• Maintain a current and accurate DSV Work Instructions Manual, answer phone calls and operate various types of office machines and computers necessary to perform duties.

Data Entry

• Operate the computer terminal in a proficient manner.
• Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.

Documentation

• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Assist in resolving any discrepancies.
• Collect all documentation for inbound freight and route to the proper record‑keeping unit.
• Comply with all DSV Work Instructions.

Quality Control Responsibilities

• Use appropriate documentation to ensure that all products and orders are received, handled, and shipped correctly.
• Verify that products and/or orders meet quality standards, reporting any damages or discrepancies.
• Stack, package, shrink‑wrap, and label product(s) as defined by the Standard Operating Procedures.

Safety, Housekeeping, and Compliance

• Execute all safety protocols and accomplish all job tasks in a manner that promotes safety.
• Maintain cleanliness and orderliness of the facility; maintain a clean, neat, orderly work area, and assist in security of the warehouse.
• Comply with all Standard Operating Procedures, corporate and site‑specific policies, safety rules, and OSHA/MSDS Standards.

Other Duties (Site Specific)

• Other clerical duties, including backup support as assigned.
• Performs other duties as assigned.
• Work overtime as dictated by business, whether mandatory or voluntary.

Supervisory Responsibilities

• None

Minimum Required Qualifications

• Must have a high school diploma or general education degree (GED).
• Must be able to work in unregulated temperatures within the warehouse; temperatures during warmer and colder months can range from mild to moderate.

Certificates, Licenses, Registrations or Professional Designations

• None

Skills, Knowledge and Abilities

Computer Skills

• Basic computer skills.
• Working knowledge of computerized applications (Microsoft Suites).

Language Skills

• English (reading, writing, verbal).

Mathematical Skills

• Basic level.

Other

• Strong attention to detail and accuracy, accomplishing job tasks in a timely manner.
• Good verbal and written communication skills.

Preferred Qualifications

• Previous customer service experience including phone calls and operating office equipment.

Physical Demands

• Occasionally: Bending.
• Frequently: Walking and standing.
• Constantly: Sitting.
• Ability to lift/carry and push/pull: 11-20 pounds, reaching above shoulder, squatting, or kneeling.

Work Environment

While performing the duties of this job, the employee is rarely exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

The expected base pay range is $22.50 - $22.50 . Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.