Warehouse Operator, Clerk

DSV Road GmbH; Chantilly (VA); On-site; USD 28,000 - 41,000; Full time

Job summary

DSV - Global Transport and Logistics is seeking a Warehouse Operator, Clerk in Chantilly, USA. The role focuses on timely, accurate handling of customer orders and related documentation, ensuring compliance with work instructions and customer requirements.

Key duties include processing orders, inputting data, generating paperwork, and maintaining records. A strong emphasis on customer service, accuracy, safety, and adherence to SOPs is essential for success in this position.

Qualifications

• Experience in customer service and order processing.
• Strong data entry and documentation skills.
• Ability to follow work instructions and maintain accuracy.
• Knowledge of quality control processes a plus.
• Commitment to safety and housekeeping procedures.

Responsibilities

• Process customer orders promptly and accurately.
• Input orders, shipments, receipts into systems.
• Prepare shipping paperwork and paperwork accuracy.
• Coordinate with operations for special requests.
• Maintain orderly records and comply with SOPs.

Skills

Customer service

Data entry

Documentation

Quality control

Safety compliance

Job description

Job area: Terminal/Warehouse/Transport

DSV - Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Location: USA - Chantilly, John Mosby Hwy

Division:Solutions
Job Posting Title: Warehouse Operator, Clerk
Time Type: Full Time

Pay : $25

POSITION SUMMARY

The Warehouse Clerk carries out customer service activities in a prompt, courteous and effective manner. A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements. The S/R is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring that shipping and receiving documents and functions are completed accurately and on time.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

• Process all customer orders in a timely and accurate manner.
• Generate all related paperwork and necessary information required for customer
• orders, checking all orders for special requests and shipping paperwork.
• Coordinate special, last minute shipping requests with operation department, expediting any order as necessary.
• Prioritize customer orders according to scheduled pick-up time or pier cutoff.
• Furnish shipping and tracking information as required.

Customer Interfacing Activities

• Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements. Answer phone calls and operate various types of office machines and computers necessary to perform duties.

Data Entry

• Operate the computer terminal in a proficient manner.
• Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.

Documentation

• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Assist in resolving any discrepancies.
• Collect all documentation for inbound freight and route to the proper record-keeping unit.
• Comply with all DSV Work Instructions.

Quality Control Responsibilities

• The quality control functions include but are not limited to using the appropriate documentation to ensure that all products and orders are received, handled, and shipped correctly.
• Associates will verify that products and/or orders meet quality standards, including reporting any damages or discrepancies.
• Associates will stack, package, shrink wrap, and label product(s). All quality control functions will be processed as defined by the Standard Operating Procedures.

Safety, Housekeeping, and Compliance

• All associates are responsible for executing all safety protocols and will accomplish all job tasks in a manner that promotes safety.
• Associates are responsible for the cleanliness and orderliness of the facility. Associates must also maintain a clean, neat, orderly work area, and assist in security of the warehouse.
• Associates will comply with all Standard Operating Procedures