Warehouse Operations Supervisor - 1st Shift

Ingram Micro; United States; On-site; USD 66,000 - 108,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Job summary

Ingram Micro is seeking a Warehouse Operations Supervisor to lead daily warehouse operations, oversee employee performance, and ensure world-class service. You will drive safety, productivity, and accuracy in a fast-paced distribution environment.

This hands-on leadership role requires coaching teams, optimizing workflows, and maintaining inventory integrity while meeting customer fulfillment objectives. Schedule: Mon-Fri, 5:30AM-3:00PM, with a 10% annual target bonus.

Qualifications

• High School Diploma or GED.
• 5+ years in warehouse, distribution, logistics, or related operations.
• At least 1 year of supervisory or people management experience.
• Experience managing warehouse workflows including shipping, receiving, inventory control, and material handling.
• Working knowledge of Warehouse Management Systems (WMS).
• Strong Microsoft Office skills including Excel, Outlook, and Word.
• Proven ability to motivate, coach, and develop frontline employees.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead, coach, and develop a team of warehouse associates to achieve operational goals.
• Create a positive, high-performance culture focused on safety, quality, productivity, and employee engagement.
• Conduct performance coaching, training, and ongoing development of team members.
• Serve as the primary point of escalation for operational and employee-related issues.
• Supervise day-to-day warehouse activities including Receiving, Shipping, Inventory Control, and Material Handling.
• Ensure customer orders and technology assets are accurately received, processed, stored, picked, packed, tested, and shipped to standards.
• Coordinate workload and staffing priorities to meet production schedules and customer requirements.
• Drive inventory accuracy through cycle counts, audits, and inventory control best practices.
• Monitor KPIs like Productivity, Quality, Inventory Accuracy, and On-Time Shipping.
• Identify and implement process improvements to increase efficiency and service levels.
• Partner with cross-functional teams to support operational excellence initiatives.
• Promote a safe work environment compliant with OSHA regulations and company policies.

Skills

Leadership

Coaching & Development

Communication

Problem-solving

Education

High School Diploma or GED

Associate/Bachelor's degree preferred

Tools

WMS

Excel

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at www.ingrammicro.com

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

About the Role

Are you an experienced warehouse leader who thrives in a fast-paced distribution or logistics environment? Do you enjoy coaching teams, improving processes, and driving operational excellence?

Ingram Micro is seeking a Warehouse Operations Supervisor to lead daily warehouse operations, oversee employee performance, and ensure world-class service, safety, and productivity standards are achieved. This role is ideal for a hands‑on leader with experience in distribution centers, fulfillment operations, inventory management, reverse logistics, IT asset disposition (ITAD), or warehouse operations.

As a Warehouse Operations Supervisor, you will play a critical role in leading warehouse associates, optimizing workflows, maintaining inventory accuracy, and supporting customer fulfillment objectives while fostering a culture of accountability, teamwork, and continuous improvement.

Schedule: Monday - Friday; 5:30AM - 3:00PM
Compensation: Base salary + 10% annual target bonus

What You'll Do

Leadership & Team Development

• Lead, coach, and develop a team of warehouse associates to achieve operational goals.
• Create a positive, high-performance culture focused on safety, quality, productivity, and employee engagement.
• Conduct performance coaching, training, and ongoing development of team members.
• Serve as the primary point of escalation for operational and employee-related issues.

Warehouse Operations Management

• Supervise day-to-day warehouse activities including: Receiving
• Shipping
• Inventory Control
• Material Handling
• Storage Operations
• Order Fulfillment
• Reverse Logistics
• Asset Refurbishment and Processing
• Ensure customer orders and technology assets are accurately received, processed, stored, picked, packed, tested, and shipped according to company standards.
• Coordinate workload and staffing priorities to meet production schedules and customer requirements.

Inventory & Process Improvement

• Drive inventory accuracy through cycle counts, audits, and inventory control best practices.
• Monitor key performance metrics, including: Productivity
• Quality
• Inventory Accuracy
• Order Fulfillment
• On-Time Shipping
• Operational Throughput
• Identify and implement process improvements that increase efficiency, reduce errors, and improve service levels.
• Partner with cross-functional teams to support operational excellence initiatives.

Safety & Compliance

• Promote and maintain a safe work environment compliant with OSHA regulations and company policies.
• Ensure warehouse equipment, workstations, and facilities remain organized, clean, and safe.
• Lead safety initiatives and reinforce compliance standards across all operations.

Required Qualifications

• High School Diploma or GED.
• 5+ years of experience in warehouse, distribution, logistics, supply chain, manufacturing, fulfillment, or operations environments.
• Minimum 1 year of supervisory, lead, or people management experience.
• Experience managing warehouse workflows including shipping, receiving, inventory control, and material handling.
• Working knowledge of Warehouse Management Systems (WMS).
• Strong Microsoft Office skills including Excel, Outlook, and Word.
• Proven ability to motivate, coach, and develop frontline employees.
• Strong organizational, analytical, and problem‑solving abilities.
• Excellent communication and interpersonal skills.

Preferred Qualifications

• Associate's or Bachelor's degree in Supply Chain Management, Logistics, Business, Operations Management, or a related field.
• Experience in high-volume distribution centers, fulfillment operations, reverse logistics, IT asset disposition (ITAD), refurbishment, or returns processing environments.
• Experience leading continuous improvement initiatives that drive productivity and operational efficiency.
• Knowledge of lean operations, process optimization, and inventory management best practices.

Why Join Ingram Micro?

At Ingram Micro, we're a global technology and supply chain leader helping businesses around the world reach their full potential. We believe our people are our greatest asset and invest in their growth, development, and success.

The typical base pay range for this role across the U.S. is USD $66,100.00 - $105,800.00 per year.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.