Warehouse Operations Manager

Meta; Richmond (VA); On-site; USD 115,000 - 163,000; Full time

Job summary

Meta is seeking an experienced and results-oriented Warehouse Operations Manager to oversee third-party logistics across Meta’s centralized warehouse network. You will act as the primary operational liaison between Meta and our 3PL providers, driving efficiency and compliance to support centralized warehouse growth in 2026.

The role covers coordination across data centers, POP/Hut network, inventory tracking, SOX controls, and performance reporting, with a focus on scalable processes, KPI/OKR

Qualifications

• Experience managing outsourced transportation logistics services.
• Hands-on working experience with logistics management systems.
• Demonstrated leadership experience, such as influencing partners, organizations, successful mentoring, supporting the growth of other employees and teams, etc
• 7+ years of experience in global logistics, distribution, or supply chain management, with a proven track record of success in operations
• Operational experience at a logistics provider and distribution experience
• Established competence to leverage quantitative and qualitative data to identify trends and drive optimal supply chain execution, including standardizing data analysis across cross-functional partners (e.g., finance, planning, fulfillment)
• Experience driving continuous improvement, development, standardization, and the implementation of processes and systems

Responsibilities

• Engage with internal customers and gain an understanding of their current and future needs
• Shape the customer-facing vision of the team and the roadmap for internal activities in support of the vision
• Acts as the focal point of communication with key stakeholders, including internal and external customers at all levels
• Responsible for leading logistics vendors’ execution in a manner that is compliant with Meta policies and procedures
• Develops, implements, and manages operational and financial objectives and key results (OKRs) through key performance indicators (KPIs). Collaboratively influences change within supply chain and external vendors
• Develop standards, metrics, and procedures that maximize deployment efficiency
• Support developing and implementing tools, processes, and systems for tracking, analyzing, and reporting inventory. and other related metrics
• Enable effective operational performance & execution across Meta’s multi-echelon supply chain
• Assist in meeting Sarbanes-Oxley requirements that apply to operations and inventory control within the warehouse
• Perform root cause analysis on discrepancies related to 3PL operations
• Develop and maintain standard operational procedures (SOPs) that leverage best practices and streamline the global warehouse operations for scalability into new regions while also providing training platforms for new vendors
• Engage with internal customers to gain an in-depth understanding of their current and future distribution needs
• Shape the customer-facing strategy of the team and roadmap internal activities in support of the overall mission
• Collaborate with cross-functional teams and stakeholders to align logistics operations with organizational goals and objectives, and to identify and prioritize initiatives to optimize proficiencies and develop/scale operational management practices
• Analyze data and metrics to identify trends, opportunities, and challenges, and develop strategies to address them
• Support developing and implementing tools, processes, and systems for tracking, analyzing, and reporting inventory

Job description

Summary

Meta is seeking a experienced and results-oriented Warehouse Operations Manager, who will be responsible for the dedicated management of third-party logistics (3PL) operations across Meta’s centralized warehouse network. This position acts as the key operational liaison between Meta and our 3PL providers. You will drive operational efficiency, ensure compliance with Meta’s company standards, and directly support the anticipated centralized warehouse growth in 2026. This role is crucial for ensuring the efficient, timely, and cost-effective movement of goods, supplies, and equipment across our warehouses, data centers, and POP/Hut network.

Required Skills

1. Engage with internal customers and gain an understanding of their current and future needs
2. Shape the customer-facing vision of the team and the roadmap for internal activities in support of the vision
3. Acts as the focal point of communication with key stakeholders, including internal and external customers at all levels
4. Responsible for leading logistics vendors’ execution in a manner that is compliant with Meta policies and procedures
5. Develops, implements, and manages operational and financial objectives and key results (OKRs) through key performance indicators (KPIs). Collaboratively influences change within supply chain and external vendors
6. Develop standards, metrics, and procedures that maximize deployment efficiency
7. Support developing and implementing tools, processes, and systems for tracking, analyzing, and reporting inventory. and other related metrics
8. Enable effective operational performance & execution across Meta’s multi-echelon supply chain
9. Assist in meeting Sarbanes-Oxley requirements that apply to operations and inventory control within the warehouse
10. Perform root cause analysis on discrepancies related to 3PL operations
11. Develop and maintain standard operational procedures (SOPs) that leverage best practices and streamline the global warehouse operations for scalability into new regions while also providing training platforms for new vendors
12. Engage with internal customers to gain an in-depth understanding of their current and future distribution needs
13. Shape the customer-facing strategy of the team and roadmap internal activities in support of the overall mission
14. Collaborate with cross-functional teams and stakeholders to align logistics operations with organizational goals and objectives, and to identify and prioritize initiatives to optimize proficiencies and develop/scale operational management practices
15. Analyze data and metrics to identify trends, opportunities, and challenges, and develop strategies to address them
16. Support developing and implementing tools, processes, and systems for tracking, analyzing, and reporting inventory

Minimum Qualifications

1. Experience in managing outsourced transportation logistics services
2. Hands-on working experience with logistics management systems
3. Demonstrated leadership experience, such as influencing partners, organizations, successful mentoring, supporting the growth of other employees and teams, etc
4. 7+ years of experience in global logistics, distribution, or supply chain management, with a proven track record of success in operations
5. Operational experience at a logistics provider and distribution experience
6. Established competence to leverage quantitative and qualitative data to identify trends and drive optimal supply chain execution, including standardizing data analysis across cross-functional partners (e.g., finance, planning, fulfillment)
7. Experience driving continuous improvement, development, standardization, and the implementation of processes and systems

Preferred Qualifications

1. Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
2. Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
3. Master's degree in Supply Chain Management, Industrial Engineering, Operations, or an MBA
4. Knowledge of ERP, WM, TMS, and dock schedulers
5. Experience identifying operational inefficiencies and implementing process improvements in logistics or supply chain environments
6. Understanding of relational database structures and systems to help move the field of analysis towards automation integration
7. Experience in logistics operations in a global, high-growth, and automated environment
8. Experience working in or with the import/export environment of a 3PL or carrier
9. Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

Public Compensation

$115,000/year to $163,000/year + bonus + equity + benefits

Industry

Internet

Equal Opportunity

Meta is proud to be an Equal Employment Opportunity and affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].