Warehouse Operations & Configuration Technician

cb20; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

cb20, Inc. is an award-winning provider of managed IT and audio-visual services, serving organizations across New York, Massachusetts, and the greater New England region.

The Warehouse & Configuration Technician supports Field Services by ensuring inventory, parts, customer equipment, and technology assets are properly received, tracked, configured, staged, and deployed. The role covers warehouse operations, inventory control, shipping/receiving, asset management, and configuration of desktops,

Qualifications

• High school diploma or equivalent required.
• Associate degree in Information Technology, Computer Science, Logistics, Supply Chain Management, or a related field preferred.
• Strong knowledge of computer hardware, operating systems, and basic networking concepts.
• Experience with computer imaging, device deployment, and asset management processes preferred.
• Understanding of inventory control, warehouse operations, and shipping/receiving procedures.
• Strong organizational, troubleshooting, and problem-solving skills.
• Ability to effectively prioritize and manage multiple tasks in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively as part of a team.
• Forklift certification or warehouse equipment experience preferred.

Responsibilities

• Configure, image, test, and stage desktops, laptops, thin clients, and network equipment for deployment.
• Maintain accurate asset records and inventory data within cb20 systems.
• Track equipment throughout its lifecycle from receiving to disposal.
• Verify equipment configurations and licensing prior to shipment or deployment.
• Perform inventory audits and reconciliation efforts to ensure accuracy.
• Receive, inspect, process, and organize incoming inventory and assets.
• Prepare, package, ship, and track equipment and project-related deliveries.
• Assist with loading, unloading, transporting, and repositioning inventory.
• Deliver and pick up equipment using company vehicles as required.
• Maintain warehouse organization, cleanliness, and safety.
• Conduct routine inspections of warehouse equipment and coordinate maintenance.
• Ensure inventory is labeled, stored, secured, and readily available.

Skills

Hardware knowledge

OS basics

Networking concepts

Imaging/deployment

Asset management

Troubleshooting

Communication

Independent work

Education

High school diploma or equivalent

Associate degree in IT/CS/Logistics/SCM or related

Tools

Asset management tools

Imaging tools

Job description

cb20 is anaward-winning provider of managed IT and audio-visual services, proudly serving organizations acrossNew York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world's leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above".

Summary

The Warehouse & Configuration Technician supports Field Services by ensuring inventory, parts, customer equipment, and technology assets are properly received, tracked, configured, staged, and deployed. This role is responsible for warehouse operations, inventory control, shipping and receiving activities, asset management, and the configuration of desktops, laptops, thin clients, and network equipment prior to deployment. The Warehouse & Configuration Technician helps maintain a safe, organized, and efficient warehouse environment while supporting customer projects and operational initiatives.

Configuration & Asset Management

• Configure, image, test, and stage desktops, laptops, thin clients, and network equipment for deployment to cb20 customers.
• Maintain accurate asset records and inventory data within cb20 systems and customer asset management tools.
• Track equipment throughout its lifecycle, including receiving, deployment, returns, repairs, and disposal.
• Verify equipment configurations, licensing and functionality prior to shipment or deployment.
• Perform inventory audits and support asset reconciliation efforts to ensure inventory accuracy.

Warehous e & Inventory Operations

• Receive, inspect, process, and organize incoming inventory, equipment, and customer-owned assets.
• Order, maintain, organize, and distribute approved inventory, supplies, and company equipment.
• Prepare, package, ship, and track equipment, materials, and project-related deliveries.
• Assist with loading, unloading, transporting, and repositioning inventory and equipment.
• Deliver and pick up equipment, materials, and supplies using company vehicles as required.
• Maintain warehouse organization, cleanliness, and safety by ensuring work areas and walkways remain clear of equipment, materials, and debris.
• Conduct routine inspections of warehouse equipment and coordinate basic warehouse and facility maintenance activities.
• Ensure inventory is properly labeled, stored, secured, and readily available to support business operations.

General Responsibilities

• Provide smart-hands support for Field Services projects, service calls, and operational initiatives.
• Deliver exceptional customer service to both internal and external customers.
• Effectively manage multiple priorities and work within established deadlines.
• Follow all company policies, procedures, and safety requirements to maintain a safe and productive work environment.
• Participate in ongoing training and professional development opportunities.
• Perform other duties as assigned to support business operations.

Qualifications / Job Specifications

Education

• High school diploma or equivalent required.
• Associate degree in Information Technology, Computer Science, Logistics, Supply Chain Management, or a related field preferred.

Knowledge, Skills, and Abilities

• Strong working knowledge of computer hardware, operating systems, and basic networking concepts.
• Experience with computer imaging, device deployment, and asset management processes preferred.
• Understanding of inventory control, warehouse operations, and shipping/receiving procedures.
• Strong organizational, troubleshooting, and problem-solving skills.
• Ability to effectively prioritize and manage multiple tasks in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively as part of a team.
• Willingness to learn new technologies, tools, and processes.
• Forklift certification or warehouse equipment experience preferred.

Working Conditions

• Regular full-time schedule of 40 hours per week, with additional hours as required to support business needs.
• Ability to lift, carry, push, and pull up to 50 pounds.
• Ability to stand, walk, bend, kneel, and perform physical warehouse duties for extended periods.
• Valid driver's license with an acceptable driving record.
• Ability to safely operate company vehicles and warehouse equipment.