Warehouse Manager

Smiths Group; Springfield (MA); On-site; USD 90,000 - 100,000; Full time

Job summary

Smiths Group in Springfield, MA is seeking an experienced Warehouse & Logistics Manager to oversee daily operations, ensure accurate order picking and timely loading, and coordinate production flow to meet delivery schedules. This role leads 8–10 staff, manages truck fleet, and drives ERP-driven efficiency across inventory and shipping processes.

You will partner with Production and HR to optimize staffing, train employees, and implement cycle counts, safety standards, and continuous improvement

Qualifications

• Strong commitment to workplace safety with the ability to recognize and address potential safety risks.
• Minimum of 10 years of warehouse/logistics experience, including significant experience in a warehouse management or supervisory role.
• Demonstrated experience managing warehouse operations, inventory control, shipping, receiving, and/or transportation functions.
• Strong leadership skills with the ability to effectively manage, coach, and develop employees.
• Ability to quickly learn production processes and develop effective working relationships with Production and other operational teams.
• Strong organizational, analytical, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills.
• Experience working with ERP or warehouse management systems, including inventory and pick, pack, and ship transactions.
• Proficiency with Microsoft Office, particularly Excel.

Responsibilities

• Oversee daily warehouse and logistics activities, including picking, packing, staging, loading, shipping, and delivery operations.
• Partner with Production to coordinate the timely flow of finished product from the production floor to the warehouse based on shipping schedules and customer requirements.
• Ensure orders are accurately picked, properly staged, and ready for loading according to established schedules.
• Ensure products are verified for accuracy and condition prior to loading to minimize shipping errors, shortages, and discrepancies.
• Plan and coordinate daily truck routes and delivery schedules to support efficient and on-time customer deliveries.
• Monitor warehouse priorities and adjust workflow and resources as necessary to meet changing production and shipping requirements.
• Coordinate with material loaders to ensure product movement reflects production, shipping, and customer priorities.
• Maintain overall responsibility for the company's truck fleet and trailers, including coordinating availability, maintenance needs, and operational readiness.
• Utilize the company's ERP system to manage and support pick, pack, ship, inventory, and related warehouse transactions.
• Develop and maintain reports and system inquiries necessary to monitor warehouse and logistics performance.
• Identify opportunities to improve warehouse processes, product flow, space utilization, accuracy, and overall efficiency.
• Maintain overall responsibility for inventory control and accuracy within the warehouse.
• Directly manages approximately 8–10 non-supervisory warehouse and logistics employees.
• Establish and maintain an effective cycle count program.
• Monitor inventory transactions and investigate and resolve inventory discrepancies.
• Work with appropriate departments to identify root causes of inventory variances and implement corrective actions.
• Ensure products are properly identified, stored, handled, and accounted for throughout the warehouse.
• Support periodic and year-end physical inventory activities as required.
• Provide day-to-day leadership, direction, and support to warehouse employees and drivers to ensure safe, productive, and cohesive operations.
• Plan, assign, and direct work based on warehouse priorities, staffing levels, production requirements, and delivery schedules.
• Monitor employee performance and provide regular coaching, feedback, and development.
• Conduct one-on-one discussions with employees regarding performance, development opportunities, and career growth.
• Partner with Human Resources and the Plant Manager to assess staffing requirements, including the need for temporary or additional employees.
• Participate in the recruitment, selection, onboarding, and training of warehouse and logistics employees.
• Assist with the development and maintenance of accurate job descriptions and departmental procedures.
• Address employee performance concerns, workplace issues, and complaints appropriately and in accordance with company policies.
• Promote and maintain a safe, clean, and organized warehouse environment.
• Ensure warehouse employees and drivers follow company safety policies, procedures, and established work practices.
• Identify unsafe conditions, behaviors, or workplace hazards and take appropriate corrective action.
• Ensure employees are properly trained on applicable equipment, procedures, and safety requirements.
• Work with management to support compliance with applicable company policies and regulatory requirements.

Skills

Warehouse management

Supervisory experience

ERP/WMS experience

Inventory control

Leadership

Excel

Safety compliance

Tools

ERP software

Job description

• Compensation: USD 90,000 - USD 100,000 - yearly

Job Description

• Oversee daily warehouse and logistics activities, including picking, packing, staging, loading, shipping, and delivery operations.
• Partner with Production to coordinate the timely flow of finished product from the production floor to the warehouse based on shipping schedules and customer requirements.
• Ensure orders are accurately picked, properly staged, and ready for loading according to established schedules.
• Ensure products are verified for accuracy and condition prior to loading to minimize shipping errors, shortages, and discrepancies.
• Plan and coordinate daily truck routes and delivery schedules to support efficient and on-time customer deliveries.
• Monitor warehouse priorities and adjust workflow and resources as necessary to meet changing production and shipping requirements.
• Coordinate with material loaders to ensure product movement reflects production, shipping, and customer priorities.
• Maintain overall responsibility for the company's truck fleet and trailers, including coordinating availability, maintenance needs, and operational readiness.
• Utilize the company's ERP system to manage and support pick, pack, ship, inventory, and related warehouse transactions.
• Develop and maintain reports and system inquiries necessary to monitor warehouse and logistics performance.
• Identify opportunities to improve warehouse processes, product flow, space utilization, accuracy, and overall efficiency.
• Maintain overall responsibility for inventory control and accuracy within the warehouse.
• Directly manages approximately 8–10 non-supervisory warehouse and logistics employees.
• Establish and maintain an effective cycle count program.
• Monitor inventory transactions and investigate and resolve inventory discrepancies.
• Work with appropriate departments to identify root causes of inventory variances and implement corrective actions.
• Ensure products are properly identified, stored, handled, and accounted for throughout the warehouse.
• Support periodic and year-end physical inventory activities as required.
• Provide day-to-day leadership, direction, and support to warehouse employees and drivers to ensure safe, productive, and cohesive operations.
• Plan, assign, and direct work based on warehouse priorities, staffing levels, production requirements, and delivery schedules.
• Monitor employee performance and provide regular coaching, feedback, and development.
• Conduct one-on-one discussions with employees regarding performance, development opportunities, and career growth.
• Partner with Human Resources and the Plant Manager to assess staffing requirements, including the need for temporary or additional employees.
• Participate in the recruitment, selection, onboarding, and training of warehouse and logistics employees.
• Assist with the development and maintenance of accurate job descriptions and departmental procedures.
• Address employee performance concerns, workplace issues, and complaints appropriately and in accordance with company policies.
• Promote and maintain a safe, clean, and organized warehouse environment.
• Ensure warehouse employees and drivers follow company safety policies, procedures, and established work practices.
• Identify unsafe conditions, behaviors, or workplace hazards and take appropriate corrective action.
• Ensure employees are properly trained on applicable equipment, procedures, and safety requirements.
• Work with management to support compliance with applicable company policies and regulatory requirements.

Qualifications

• Strong commitment to workplace safety with the ability to recognize and appropriately address potential safety risks.
• Minimum of 10 years of warehouse/logistics experience, including significant experience in a warehouse management or supervisory role.
• Demonstrated experience managing warehouse operations, inventory control, shipping, receiving, and/or transportation functions.
• Strong leadership skills with the ability to effectively manage, coach, and develop employees.
• Ability to quickly learn production processes and develop effective working relationships with Production and other operational teams.
• Strong organizational, analytical, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills.
• Experience working with ERP or warehouse management systems, including inventory and pick, pack, and ship transactions.
• Proficiency with Microsoft Office, particularly Excel.
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment while maintaining a high degree of accuracy.
• Ability to work independently, demonstrate initiative, and effectively contribute within a team environment.
• Demonstrated sound judgment, professionalism, integrity, and accountability.
• Strong commitment to workplace safety with the ability to recognize and appropriately address potential safety risks.

Additional Information

All your information will be kept confidential according to EEO guidelines.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.