Warehouse Manager

Mama's Creations; Bay Shore (NY); On-site; USD 85,000 - 105,000; Full time

Job summary

Mama’s Creations, Inc. is seeking a Warehouse Manager to lead day-to-day warehouse execution, supervise hourly staff, and optimize shipping, receiving, and inventory processes. This role ensures safe, accurate, and efficient operation while aligning with food-safety standards and Grandma Quality.

You will manage labor deployment, drive continuous improvement, and collaborate with Production, Transportation, and FSQA to support production schedules and on-time deliveries.

Qualifications

• 5+ years of warehouse or distribution leadership experience.
• 2+ years supervising hourly employees.
• Experience with shipping/receiving, inventory control, and material handling.
• Experience working with 3PL partners and inter-company transfers.
• Lean/Six Sigma knowledge preferred.
• Bilingual English/Spanish required or preferred.

Responsibilities

• Execute daily warehouse operations including shipping, receiving, staging, storage, picking, and internal material movement.
• Supervise hourly warehouse employees with direction, coaching, and accountability.
• Manage daily and weekly labor deployment and scheduling for teams.
• Lead performance management, coaching, and disciplinary actions per policy.
• Ensure accurate shipping/receiving, documentation, labeling, and system hand-offs.
• Maintain inventory accuracy with cycle counts and root-cause analysis.
• Operate enterprise WMS and NetSuite processes at the site level.
• Coordinate with Production, Transportation, and 3PL partners to meet schedules.
• Conduct shift start-up and post-shift huddles to review plan attainment.
• Monitor KPIs and take real-time corrective actions.

Skills

Shipping/Receiving

Inventory control

WMS/ERP (NetSuite)

3PL coordination

Lean/Six Sigma

Bilingual (English/Spanish)

Tools

NetSuite

WMS

Job description

Mama’s Creations, Inc. (NASDAQ: MAMA) is a leading marketer and manufacturer of fresh deli prepared foods, found in over 8,500 grocery, mass, club and convenience stores nationally. The Company’s broad product portfolio, born as MamaMancini’s, from a rich history in Italian foods, now consists of a variety of high quality, fresh, clean and easy to prepare foods to address the needs of both our consumers and retailers. Our vision is to become a one-stop-shop deli solutions platform, leveraging vertical integration and a diverse family of brands to offer a wide array of prepared foods to meet the changing demands of the modern consumer. For more information, please visit https://mamascreations.com

Position Summary

The Manager, Warehouse is responsible for day-to-day warehouse execution with excellence and frontline people leadership within the facility. This role serves as the direct supervisor for hourly warehouse employees, ensuring shipping, receiving, inventory control, and material movement activities are performed safely, accurately, and efficiently. The Warehouse Manager translates enterprise standards, systems, and expectations into real-time execution on the floor, reinforcing Grandma Quality through disciplined operations, Commitment to Craftsmanship through accuracy and care, Nurture Relationships through respectful leadership, and Honor Heritage by protecting product integrity from dock to customer.

Key Responsibilities

• Execute daily warehouse operations including shipping, receiving, staging, storage, picking, and internal material movement to meet service, accuracy, and safety targets.
• Serve as the day-to-day supervisor for hourly warehouse employees, providing direction, oversight, coaching, and accountability.
• Own daily and weekly labor deployment and scheduling for warehouse teams, aligning staffing to workload and throughput requirements.
• Lead hourly employee performance management, including coaching, feedback, corrective action, and recognition in accordance with company policy and People Operations guidance.
• Reinforce attendance, punctuality, and work standards consistently and fairly.
• Ensure accurate and timely shipping and receiving, including documentation, labeling, system transactions, and hand-offs.
• Maintain strong inventory accuracy, including cycle counts, variance investigation, root-cause analysis, and corrective actions.
• Execute enterprise WMS and ERP (NetSuite) processes and ensure proper transaction discipline at the site level.
• Partner with Production to ensure raw materials, ingredients, and packaging are staged and available to support production schedules.
• Coordinate with Transportation, inter-company fleet, and 3PL partners to support outbound shipments and transfers.
• Conduct shift start-up and post-shift huddles to confirm plan attainment, identify shortfalls, document issues, and reinforce expectations.
• Monitor warehouse KPIs (inventory accuracy, order fulfillment, dock-to-stock time, damages, productivity) and take corrective action in real time.
• Enforce strict adherence to safety protocols and safe material-handling practices, actively leading efforts to reduce incidents and near misses.
• Ensure warehouse activities support food safety, Grandma Quality, sanitation, and regulatory requirements in partnership with FSQA.
• Train, coach, and cross-train warehouse team members on procedures, equipment operation, safety practices, and Grandma Quality standards.
• Identify opportunities to reduce waste, improve workflows, and increase efficiency, encouraging team input and continuous improvement.
• Maintain accurate time and attendance records using POIS and timekeeping systems, managing overtime in accordance with policy.
• Communicate warehouse performance, staffing challenges, inventory risks, and operational issues clearly to the Director, Warehousing & Distribution, and Senior Director, Plant Operations.
• Foster a respectful, inclusive, and accountable warehouse environment where employees feel supported, heard, and held to high standards.
• Other related tasks, as necessary to drive results and support the business.

Qualifications

• 5+ years of warehouse or distribution leadership experience, preferably in food manufacturing or regulated environments.
• 2+ years of experience supervising hourly employees, including scheduling, performance management, and labor accountability.
• Strong working knowledge of shipping/receiving processes, inventory control, and material-handling best practices.
• Experience using WMS and ERP systems (NetSuite preferred).
• Experience working with 3PL partners and inter-company transfers.
• Strong organizational, analytical, and problem-solving skills.
• Proven ability to lead teams in a fast-paced, multi-shift environment.
• Lean/Six Sigma knowledge/experience highly preferred.
• Bilingual (English/Spanish)

Essential Physical Requirements

• Ability to spend the majority of the workday in warehouse and manufacturing environments, including standing and walking for extended periods.
• Ability to navigate docks, trailers, forklifts, and uneven surfaces safely.
• Ability to wear required PPE, including safety shoes, gloves, safety glasses, and other protective equipment.
• Ability to lift, carry, push, or pull up to 60 pounds.
• Ability to work in varying environmental conditions, including temperature extremes, noise, and warehouse traffic.
• Ability and certification to operate and oversee operation of material-handling equipment (e.g., forklifts, pallet jacks) as required.
• Clean, valid driver’s license.
• Ability to work flexible hours, including early mornings, evenings, weekends, or extended shifts as operational needs require.
• Ability to communicate clearly and effectively in a fast-paced environment.

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, or skills required. Duties, responsibilities, expectations, and reporting structures may change at any time based on business needs, organizational priorities, or operational requirements, with or without notice.