Warehouse Lead

Mary Rush Care Ltd; Pineville (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Mary Rush Care Ltd in Pineville, NC is seeking a hands-on Warehouse Lead to guide day-to-day operations on the floor. You’ll receive, move, store, pick, stage, and dispatch products while coaching teammates, ensuring safety, accuracy, and on-time dispatch.

You’ll set priorities, monitor progress, and support local deliveries while maintaining inventory accuracy and a safe, organized workspace. This role reports to management on floor performance.

Qualifications

• Experience leading a warehouse or distribution team.
• Ability to coach and follow up on tasks.
• Current forklift certification and safe operation of counterbalance/high-reach forklifts.
• Experience with RF scanners and inventory systems.
• Reliability, strong organization and attention to detail.
• Ability to lift/move products and work on the warehouse floor.

Responsibilities

• Lead day-to-day warehouse operations with the team to complete receiving, loading, unloading, picking, staging, and dispatch.
• Allocate daily work, set priorities, monitor progress, and adjust resources as needed.
• Provide coaching and on-the-job support to warehouse staff.
• Maintain safety, accuracy, and productivity standards on the floor.
• Ensure accurate inventory counts and administer routine checks.
• Coordinate local deliveries and assist with unloading at customer sites.
• Plan inventory counts, investigate variances, and report issues to management.
• Communicate priorities and order status with internal teams and service providers.

Skills

Leadership

Team coordination

Communication

Safety

Inventory management

Problem solving

Tools

RF scanners

Inventory system

Forklift

Job description

Join our warehouse team in Pineville and help lead the day-to-day operation of an exciting, fast-growing company. This is a hands-on leadership role: you will receive, move, store, pick, stage, and dispatch products while coordinating and supporting team members performing the same work. You will set clear priorities, reinforce safe and accurate work practices, monitor progress, and help the team meet customer service and dispatch commitments. Dependable attendance, attention to detail, calm leadership, and a willingness to work alongside the team are essential.

Key Responsibilities

Lead the day-to-day warehouse operation and work alongside the team to complete receiving, loading, unloading, picking, staging, stock put-away, dispatch, inventory, and housekeeping duties.

Allocate daily work, communicate priorities and deadlines, monitor progress, and adjust resources to support operational requirements.

Provide clear instructions, practical coaching, and on-the-job support to warehouse team members, including new employees.

Set the standard for safe, accurate, productive, and professional work, and address unsafe practices or performance concerns promptly.

Maintain a clean, safe, organized, and efficient warehouse in accordance with company standards.

Operate forklifts, pallet jacks, and other material-handling equipment safely and responsibly, and ensure team members follow equipment and safety procedures.

Inspect incoming and outgoing shipments, verify order accuracy and product quality, and ensure discrepancies or damage are recorded, reported, and followed through.

Accurately pick and prepare customer orders using RF scanners and the inventory system while helping the team meet dispatch deadlines and customer service standards.

Use and oversee the use of stretch-wrapping and labelling equipment to prepare products for storage, customer pickup, or delivery.

Coordinate the assembly of kit items when required.

Complete or assign final checks of outgoing orders and ensure products are properly secured and ready for transport.

Coordinate local deliveries on company-owned trucks and arrange non-local freight through third-party carriers.

Assist with deliveries when assigned, including unloading and staging products at customer locations or job sites.

Plan and conduct inventory counts, investigate variances, and help maintain accurate inventory records.

Monitor workflow, staffing, equipment, stock, and space constraints; resolve routine issues and **escalate** material risks or delays to management.

Communicate effectively with management, customer service, transport providers, and other internal teams regarding priorities, issues, and order status.

Respond to internal customer inquiries promptly and professionally.

Treat customers and coworkers with professionalism, respect, fairness, and a service-focused attitude.

Support the warehouse team and management with additional duties as operational needs require.

Required Qualifications

Previous warehouse or distribution center experience, including experience coordinating work or providing day-to-day direction to others.

Demonstrated ability to lead by example, communicate expectations clearly, coach team members, and follow up on assigned work.

Current forklift certification and demonstrated ability to operate counterbalance and high-reach forklifts safely.

Experience using warehouse technology, including RF scanners and inventory management systems.

Reliable attendance, strong organizational skills, attention to detail, sound judgment, and a consistent commitment to safety.

Ability to understand and give instructions, build cooperation within a team, and work independently when required.

Ability to prioritize and coordinate competing tasks, respond to changing operational needs, and meet time-sensitive deadlines.

Ability to identify routine operational issues, take appropriate action, and **escalate** significant safety, quality, staffing, or service concerns.

Strong reading, basic math, counting, labelling, documentation, and verbal communication skills.

Ability to safely lift, carry, and move products throughout the warehouse.

Ability to pass a pre-employment drug screening.

Preferred Qualifications

Previous experience as a warehouse lead, shift lead, or senior warehouse team member.

Experience training or onboarding warehouse employees.

Experience with stone vanity-top templating or CNC equipment.

Experience with D365 Finance and Operations.

What Success Looks Like

Success in this role means the warehouse team works safely, understands its priorities, completes accurate work on time, protects product quality, communicates issues early, and consistently meets customer service and delivery commitments. The Warehouse Lead is visible on the floor, works alongside the team, follows through on issues, and helps each team member perform effectively.

If you are safety-focused, dependable, comfortable leading from the floor, and ready to help a warehouse team perform at its best, we encourage you to apply.

Screening Questions

• Do you have experience in a similar role?
• Will your commute be 20 minutes or less?
• Describe your customer service experience