Warehouse Internal Delivery System Supervisor

gategroup; New York (NY); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Paid time off

401k with company match

Life insurance

Medical, dental, vision plans

Disability insurance

Life and hospital plans

Employee Assistance Program

Employee Discounts

Free hot healthy meals

Job summary

gategroup is seeking a Supervisor Operations for the Internal Delivery System (IDS) to ensure accurate material delivery across warehouse, storeroom and production areas. You will lead the IDS team, staff, train, and schedule to meet the unit’s internal customers while driving continuous improvements and lean practices.

The role emphasizes strong leadership, supervisory experience in high-volume settings, and the ability to manage a team of 30+ hourly employees with a focus on efficiency,

Qualifications

• Strong and effective leadership skills with ability to manage a 30+ employee team.
• Experience in high-volume manufacturing or food production environments preferred.
• Ability to train and coach staff, drive continuous improvement, and manage schedules.

Responsibilities

• Gathers data to ensure inventory locations are accurate and up to date.
• Leads IDS team staffing, training, and scheduling to meet internal customer needs.
• Monitors delivery routes and storage for continuous improvement and adherence to production requirements.
• Oversees manpower planning and daily schedules to optimize productivity and reduce labor costs.
• Ensures compliance with Wage & Hour policies and union agreements.

Skills

Leadership

Staff management

Data analysis

Process improvement

Communication

Time management

Training

Education

High School Diploma or GED

Associate degree

Tools

Microsoft Office

ServSafe Certification

Job description

We’re looking for motivated, engaged people to help make everyone’s journeys better. The Supervisor Operations for Internal Delivery System (IDS) is responsible to sustain the proper execution of material delivery processes among warehouse, storeroom, and production areas of a catering unit.

The Supervisor, IDS, also leads the IS team in the operation and ensures that they are properly staffed, trained, and scheduled to meet the demands of the unit’s internal customers.

Salary Range: 65-70K

Location: 30 Inip Dr, Inwood, NY 11096

Full-Time

Travel %: 10%

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Employee Discounts
• Free hot healthy meals for unit operations roles

Main Duties and Responsibilities

• Gathers data and information to ensure the Plan for Every Part database and actual inventory locations are accurate and up to date.
• Works with the IDS, inventory and production teams implementing menu cycle changes and storage location updates.
• Ensures that the IDS team members are assigned to each task and monitors their work and routines looking to constantly improve the process.
• Monitors delivery routes and delivery frequency for stored airline equipment, disposable airline equipment, dry, cold, and frozen stores for improvement, required changes and updating.
• Works with IDS team to refine/re-define bin quantities, drop zones, and other delivery system attributes based on production requirements.
• Manages stored airline equipment inventories (sending back and accountable for defining needs and ordering).
• Monitors variance of materials consumed against sales and recommends actions to reduce variance.
• Generates Emergency Requisitions and follows up on corrective actions progress as directed by IDS manager.
• Assist manager in delivery system staffing weekly and manages productivity of IDS staff.
• Monitors and analyzes customer service incidences (I.F.B.L. through the entire IDS flow).
• Optimizes resources in the department through process improvement, lean and continuous improvement principles (e.g. minimize transportation motion).
• Accountable for proper maintenance and daily regrouping of IDS equipment.
• Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
• Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
• Monitors daily manpower planning and schedules employees.
• Responsible for employee retention and reducing employee turnover.
• Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).
• Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
• Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority.
• Compliance with all company required policies, procedures and processes including but not limited to required training.

Qualifications

• Education: High School Diploma or GED required. Associates degree preferred.
• Work Experience: 2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred.
• Technical Skills: (Certification, Licenses and Registration) Must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees. Current or previous labor relations experience is a plus, but not required. Candidate must be comfortable with all levels of employees and have the ability to drive positive program change. Ability to train others required. Must have the ability to give negative and positive feedback to employees on a daily basis. Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities. Strong organizational, analytical, communication and leadership skills required. Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance. Basic computer skills with working knowledge of Microsoft Office products required. Ability to obtain ServSafe Certification required. ServSafe Certified preferred.
• Language / Communication Skills: Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and ensures communication is understood by all parties involved. Bi-lingual in English and Spanish/Chinese Mandarin/ Vietnamese/Hindi/Polish a plus.
• Thinking – Information Search and analysis & problem resolution skills.
• Engaging – Understanding others, Team Leadership and Developing People.
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively.
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus.

Work Environment / Requirements of the Job

Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours. In a normal production kitchen facility there may be physical discomfort due to temperature and noise. Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds. A rotating schedule of over 55 hours per week is typical.

Job Dimensions

Geographic Responsibility: Inwood NY

Type of Employment: Full-Time

Travel %: 10%

Exemption Classification: Exempt

Internal Relationships: Food Director, Assembly Process Owners, Warehouse and Storeroom Managers

External Relationships: Customer supply chain personnel

Budget / Revenue Responsibility: Various

Organization Structure: Direct Line Manager (Title): Supply Chain Director Dotted Line Manager (Title, if applicable): N/A Number of Direct Reports: N/A Number of Dotted Line Reports: 0 Estimated Total Size of Team: N/A

Competencies Required to be Successful in the Job

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Excellence

We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires. We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion

Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care. We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility

We care about what we do, and we understand the impact we have on others and the planet. We always look out for each other –creating a safe workplace environment is everyone’s responsibility.

Respect

Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals. We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, and remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Candidates will be required to go through Pre-employment drug screen, criminal background check, and/or airport fingerprinting.

gategroup is an equal opportunity employer committed to workforce diversity.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on: 09/15/2026

gategroup is the global leader in airline catering, retail-on-board and hospitality products and services.

Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents.

We work in an exciting industry – fast-paced and ever-changing.

Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force.

We offer attractive opportunities to be part of this fast-paced and truly international working environment.

For further information, please visit www.gategroup.com.