Warehouse Driver

Motion Industries (MOT); Ruston (LA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Job summary

Motion Industries in Ruston, LA seeks a Customer Service Representative to accurately fulfill orders and handle incoming calls. You will respond to product inquiries, provide quotes, and perform order entry while supporting inventory and shipping processes.

Under supervision, you may negotiate pricing within guidelines, foster relationships for repeat business, and coordinate with Account Representatives. High school diploma and strong communication skills required.

Qualifications

• High school diploma or GED with 0–3 years of related experience or equivalent.
• Reliability, organization and attention to detail are essential.
• Strong communication, multi-tasking and time management are required.
• Moderate computer skills and product knowledge are preferred.

Responsibilities

• Respond to basic customer inquiries about products, provide quotes and process orders.
• Place customer orders by phone, fax, email, electronic methods or in person.
• Negotiate sale and purchase prices within set parameters to influence gross profit.
• Build relationships to drive repeat business and identify process improvements.
• Ensure inventory levels are sufficient by sourcing items in branch or supplier inventories.
• Determine cost-effective shipping methods and coordinate with accounts representatives.
• Expedite backorders and prepare orders for shipment to customers.
• Handle customer returns as needed.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Tools

Email

ERP / business systems

Internet search

Job description

SUMMARY:Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.JOB DUTIES:• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.• Orders items to ensure appropriate inventory levels are maintained for customers.• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.• Determines the most cost effective shipping method for customer orders.• Partners with Account Representatives to ensure customer satisfaction.• Expedites backorders. May pull inventory and prepare order for shipment to customer.• May handle customer returns.• Performs other duties as assigned.EDUCATION & EXPERIENCE:Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIES:• Reliability, organization, and attention to detail required.• Strong communication skills including written, verbal, and listening.• Ability to multi-task and time management skills required.• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.• Product knowledge is preferred.COMPANY INFORMATION:Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.