Warehouse & Customer Support Specialist

Jobtailor

Lenexa (KS)

On-site

USD 38,000 - 46,000

Full time

14 days+

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Job summary

Jobtailor in Lenexa, KS is seeking a Branch Support Associate to assist day-to-day operations, greet customers, and build relationships with contractors, ensuring accurate order and account information and routing inquiries to the right team.

The role requires at least 2 years in operations, sales or customer service in retail or distribution, strong communication, detail orientation, and proficiency with Outlook and Excel; forklift experience is a plus. On-site role.

Qualifications

Minimum 2 years of experience providing operations, sales and customer service support in a sales, retail or distribution environment.
Detail oriented and self-starter.
Ability to maintain a professional work environment at all times.
Excellent interpersonal communication skills.
High school diploma, general education degree or equivalent.
Ability to flex into the Warehouse as needed by Operations Team.
Knowledge of relevant computer applications, i.e., Outlook, Excel, etc.
Forklift experience a plus.
Building and product knowledge a plus.

Responsibilities

Assist in day-to-day functioning of branch.
Greet customers warmly and ascertain reason for visiting.
Build relationships with contractors.
Answer all calls to Branch promptly and assist accordingly.
Direct customers to the appropriate team member.
Use telephones to reach out to customers and verify order and account information.
Resolve customer complaints via phone, email, mail, or social media.
Advise on branch information, i.e., hours, location, etc.
Work with Operations Manager to ensure proper customer service is being delivered.
Assist with placement of orders, refunds, or exchanges.