Warehouse & Customer Support Associate

Topaz HR; New York (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Topaz HR seeks a dependable Warehouse & Customer Support Associate for its Bronx, NY operation. This hands-on role blends warehouse duties with customer interaction and sales support to help deliver impeccable service.

The ideal candidate has warehouse experience, can operate a propane forklift, and brings customer service or sales experience. You will assist customers, pick and stage orders, and collaborate with sales and warehouse teams while upholding safety and accuracy.

Qualifications

• Previous warehouse, distribution, shipping/receiving, or similar hands-on experience.
• Experience operating a propane forklift.
• Previous sales, counter sales, retail, or customer service experience strongly preferred.
• Comfortable interacting directly with customers in a professional and helpful manner.
• Bilingual communication skills are a plus.
• Strong work ethic and positive attitude.
• Dependable, punctual, and willing to take ownership of responsibilities.
• Ability to perform physical warehouse duties, including standing, bending, moving materials, and lifting throughout the workday.

Responsibilities

• Receive, unload, inspect, and organize incoming merchandise and materials.
• Pick, prepare, and stage customer orders accurately and efficiently.
• Safely operate a propane-powered forklift to move, load, unload, and organize merchandise.
• Maintain a clean, organized, and safe warehouse environment.
• Stock and replenish inventory and assist with inventory counts.
• Maintain accurate inventory records.
• Load and unload trucks and prepare merchandise for customer pickup or delivery.
• Assist customers in a friendly, professional, and service-oriented manner.
• Help customers locate products and answer basic product and order-related questions.
• Provide sales support by identifying customer needs and assisting with appropriate products or solutions.
• Work with sales, warehouse, and management teams to ensure orders are completed accurately and on time.
• Support additional warehouse, customer service, and operational responsibilities as needed.
• Follow company safety procedures and proper material-handling practices.

Skills

Warehouse experience

Propane forklift

Customer service

Sales support

Teamwork

Attention to detail

Bilingual (English/Spanish)

Job description

Position Overview

A growing organization is seeking a dependable, versatile, and customer-focused Warehouse & Customer Support Associate to join its Bronx, NY team. This hands-on role combines warehouse responsibilities with customer interaction and sales support

The ideal candidate has previous warehouse experience, experience operating a propane forklift, and some sales or customer service experience. This is a great opportunity for someone who wants variety, is willing to learn, and is interested in growing with the company

Key Responsibilities

• Receive, unload, inspect, and organize incoming merchandise and materials
• Pick, prepare, and stage customer orders accurately and efficiently
• Safely operate a propane-powered forklift to move, load, unload, and organize merchandise
• Maintain a clean, organized, and safe warehouse environment
• Stock and replenish inventory and assist with inventory counts
• Maintain accurate inventory records
• Load and unload trucks and prepare merchandise for customer pickup or delivery
• Assist customers in a friendly, professional, and service-oriented manner
• Help customers locate products and answer basic product and order-related questions
• Provide sales support by identifying customer needs and assisting with appropriate products or solutions
• Work with sales, warehouse, and management teams to ensure orders are completed accurately and on time
• Support additional warehouse, customer service, and operational responsibilities as needed
• Follow company safety procedures and proper material-handling practices

Qualifications

• Previous warehouse, distribution, shipping/receiving, or similar hands-on experience required
• Experience operating a propane forklift required
• Previous sales, counter sales, retail, or customer service experience strongly preferred
• Comfortable interacting directly with customers in a professional and helpful manner
• Bilingual communication skills are a plus
• Strong work ethic and positive attitude
• Dependable, punctual, and willing to take ownership of responsibilities
• Ability to work independently and as part of a team
• Strong organizational skills and attention to detail
• Ability to perform physical warehouse duties, including standing, bending, moving materials, and lifting throughout the workday
• Willingness to learn new responsibilities and assist in different areas of the operation
• Motivated to grow professionally and take on additional responsibilities over time
  Compensation: $20.00+ per hour, based on experience

About the Organization

The organization operates a fast-paced warehouse and customer-facing operation in the Bronx, NY. The company values dependable employees who take pride in their work, provide excellent service, and are willing to support different areas of the business as needed. This opportunity offers stability, variety, and room to grow into greater responsibility

_ EEO Statement

Topaz HR is an Equal Opportunity Employer, and we do not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other status protected by applicable law. We value and are committed to creating an inclusive environment for all employees_

_ Please Note

Topaz HR is conducting this search on behalf of one of our clients. Additional details regarding the company, leadership team, and operational structure will be shared with qualified candidates during the interview process. All hiring decisions will be made directly by the employer_