Warehouse Customer Service Representative - 2nd Shift

Lineage Logistics; Town of Conklin (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A logistics company in New York is seeking a detail-oriented customer service professional. In this role, you will process customer orders, ensure product availability, and resolve inquiries efficiently. The ideal candidate has a high school diploma and strong verbal and written communication skills. This is an on-site position offering a pay range of $17 - $19 per hour based on experience.

Benefits

Medical, dental, and basic life insurance

401k retirement plan

Paid time off

Annual bonus eligibility

Minimum of 7 holidays per year

Qualifications

• Ability to lift at least 20 lbs.
• Multitasking and prioritizing effectively.
• Strong interpersonal skills and customer service focus.

Responsibilities

• Process customer orders accurately and efficiently.
• Track and verify product availability to meet customer needs.
• Handle customer inquiries and resolve issues in a timely manner.

Skills

Strong verbal and written communication skills

Exceptional organizational skills

Proficiency in Microsoft Office Suite

Education

High school diploma or GED

Job description

Overview

We are seeking a detail-oriented and customer-focused professional to join our team. Apply today and be part of a company where your contributions make a real impact.

This is an on-site position – remote work is not available.

Shift: 3:30 PM - 12:00 AM – Su-M, Th-Sa

Pay: $17 - $19/hr DOE

responsibilities

In this role, you will play a vital part in ensuring our customers receive exceptional service and support. You’ll be responsible for processing orders, tracking product availability, and resolving inquiries promptly, all while building strong, positive relationships with our clients.

• Process customer orders accurately and efficiently.
• Track and verify product availability to meet customer needs.
• Handle customer inquiries and resolve issues in a timely, professional manner.
• Accurately invoice and verify accounts within required timelines.
• Verify inbound receipts for accuracy.
• Maintain professional and proactive customer relationships.
• Prepare and deliver customer reports as requested (weekly, monthly, late/bill reports).
• Coordinate product availability and scheduling with the warehouse team for daily shifts.
• Partner with Operations to manage special client requests and expedite when needed.
• Serve as the first point of contact for customer concerns.
• Maintain organized and comprehensive documentation.

Additional duties

• Work with Inventory and Operations teams to research and resolve inventory discrepancies or misplacements.

Minimum Requirements (Knowledge, Skills, Abilities)

• High school diploma or GED (may be required depending on facility).
• Strong verbal and written communication skills; English may be required.
• Exceptional organizational skills with the ability to multitask and prioritize effectively.
• Proficiency in Microsoft Office Suite and other computer applications.
• Ability to lift at least 20 lbs./9 kgs. (weight requirements may vary by facility).

Compensation

Pay Range: $17 - $19/hr DOE

Benefits and Equal Opportunity Employment

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.