Warehouse Customer Service Representative- 1st Shift

ODW Logistics, Inc.; Byhalia (MS); On-site; USD 23,000 - 32,000; Full time

Job summary

ODW Logistics, Inc. is seeking a Warehouse Customer Service Representative for the 1st shift in Byhalia, MS. The CSR will handle shipping/receiving transactions, communicate with customers and transportation teams, and maintain accurate data in the WMS and Office tools.

Responsibilities include monitoring damaged goods, resolving discrepancies, and producing routine customer reports. Strong communication and organization skills are essential for ensuring smooth operations and customer

Qualifications

• 1–2+ years of customer service or related experience preferred.
• High School diploma or equivalent education/work experience preferred.
• Proficiency in Microsoft Office tools, data entry and internet application experience preferred.
• Previous experience with Warehouse Management System (AS400) preferred.

Responsibilities

• Process and monitor shipping and receiving transactions and documentation (receipts, bills of lading, orders, shipment confirmations).
• Communicate effectively with transportation, OFR, management, co-workers and customers using phone, email, or face-to-face.
• Manage customer information using Warehouse Management System and Microsoft Office tools.
• Monitor damaged and/or on-hold product, notify vendors and work with OFRs.
• Collaborate with customer on needs, including workflow organization and timely responses.
• Research, resolve and communicate customer, inventory, order and inbounds discrepancies.
• Complete daily and/or monthly customer reporting documentation.
• All other duties as assigned.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Tools

AS400/WMS

Microsoft Office

Job description

Warehouse Customer Service Representative- 1st Shift

Job Category: Operations

Requisition Number: WAREH003490

• Full-Time
• Rate : $20.25 USD per hour

Locations

Showing 1 location

Byhalia | MS001 100 Nemac Way Byhalia, MS 38611, USA

Description

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services include supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce fulfillment solutions.

The Customer Service Representative (CSR) handles all administrative duties relating to the receiving, storing, maintaining, shipping and invoicing of our customer’s inventory. The CSR works directly with the warehouse leadership team, employees and customers.

ESSENTIAL RESPONSIBILITIES

• Process and monitor shipping and receiving transactions and documentation (e.g. receipts, bills of lading, orders, confirmation of shipments, etc.)
• Communicate effectively with transportation, OFR, management, co-workers and customers with proper media (phone, email, face-to-face)
• Manage customer information using Warehouse Management System and Microsoft Office tools
• Monitor damaged and/or on-hold product, notify vendors and work with OFRs
• Collaborate with customer on necessary needs, including workflow organization, prompt response timeframes, long-term relationship building and working to accomplish win-win outcomes
• Research, resolve and communicate customer, inventory, order and inbounds discrepancies
• Complete daily and/or monthly customer reporting documentation
• All other duties as assigned

MINIMUM QUALIFICATIONS

These may be representative, but not all-inclusive of those commonly associated with this position. We encourage you to apply, even if you don’t meet every qualification.

Education & Experience

• 1 – 2+ years of customer service or related experience preferred
• High School diploma or equivalent education/work experience preferred
• Proficiency in Microsoft Office tools, data entry and internet application experience preferred
• Previous experience with Warehouse Management System (AS400) preferred

Capabilities

• Ability to work in a fast-paced, team-oriented environment
• Excellent verbal and written communication skills
• Patience and adaptability
• Conflict resolution and technical proficiency
• Problem-solving and time management skills

Physical & Mental Requirements

While performing the duties of this job, the employee requires the ability to:

• Hear, read and comprehend, write and communicate
• Continuously sit, type and perform repetitive wrist motion
• Occasionally stand, walk, bend, squat/kneel, twist/turn or reach
• Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities

The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OUR VALUES

Pillared on our core values, we strive for collective growth and reaching our highest potential. We are dedicated to helping our teammates experience fulfillment through their individual strengths and innovative ideas.

Respect | Give and it will be given.

We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.

Trust | Earned over time.

We do what we say we will do. We are clear, direct, and honest. We seek to understand and be understood.

Team | Accomplish more together.

We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team.

Opportunity | Realize your potential.

We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us.

EQUAL OPPORTUNITY EMPLOYER

ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

EXPERIENCE FULFILLMENT AT ODW LOGISTICS.

#INDHR