Warehouse Customer Service Representative

Ryder System; Reynoldsburg (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Stock purchase options

Paid holidays

Paid time off first year

Maternity leave

Job summary

Ryder System, Inc. is seeking a Customer Service Representative I for a 1st shift in Etna, OH. The role supports cross-functional teams, handles inbound calls, maintains inventory levels, and resolves customer inquiries with a focus on a great customer experience.

The position offers hourly pay of $22.00, weekly pay, and a Monday–Friday schedule with potential flex hours. Benefits include medical/dental/vision, 401(k) with match, and paid time off, with opportunities for growth in a Fortune 500

Qualifications

• H.S. diploma/GED required.
• One year or more in sales and/or customer service required.

Responsibilities

• Provide inbound and outbound customer service and sales support.
• Manage rental truck inventory levels in coordination with Maintenance and Asset Management.
• Handle customer inquiries and resolve complaints to achieve customer satisfaction.
• Execute scheduling and planning to improve productivity.
• Process purchase/repair orders and maintain files.

Skills

Verbal and written communication

Multi-tasking

Customer service

Energy and self-motivation

Relationship building

Education

H.S. diploma/GED

Job description

Job Description

We are immediately hiring a 1st shift Customer Service Representative in Etna, OH for our Supply Chain Solutions division.

• Pay Type: Weekly
• Hourly Pay: $22.00 per hour
• Schedule: Monday through Friday from 8:00 a.m. to 4:30 p.m. Must be open to flex hours and work additional days or hours as needed.

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Here are a few of the many benefits when working with us:

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

Summary

The Customer Service Representative I position work cross functionally across Sales, Marketing, Operations and Asset Management, while utilizing excellent customer communication skills. This individual is responsible for inbound sales calls, maintains appropriate inventory levels, and interacts with customers; gives information in response to inquires, and resolves customer complaints and answers customers' questions.

Essential Functions

• Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations. Execute customer communication protocol
• Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.
• Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands
• Workflow management: enhance productivity through effective scheduling and planning
• Generate purchase/repair orders and maintenance of files
• Parts management: contribute to cost containment through inventory planning and warranty

Additional Responsibilities

• Ensures compliance with all company, local, state, federal and other regulatory agencies policies
• Performs other duties as assigned

Skills and Abilities

• Strong verbal and written communication skills
• Ability to get both verbal and written communication across that has the desired effect
• Goal oriented, drive for results, assertive, and deal well with ambiguity
• Possesses a high degree of initiative
• Must have high level of energy and be a self-motivated and self-directed person
• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
• Ability to focus on multiple projects and activities simultaneously
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Demonstrates customer service skills

Qualifications

• H.S. diploma/GED required
• One (1) year or more in sales and/or customer service required

Travel: No

DOT Regulated: No

Job Category

Customer Service

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

Compensation ranges for the position are below:

Pay Type: Hourly

Minimum Pay Range: 22

Maximum Pay Range: 22

Benefits Information: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

We want YOU to join our family made up of Proud Women and Men in Logistics who work alongside Military Reserve and Veterans we hire every day!

EEO/AA/Female/Minority/Disabled/Veteran