Warehouse Customer Service Representative

Valley Queen Cheese Factory, Inc.; Milbank (SD); On-site; USD 21,000 - 30,000; Full time

Job summary

Valley Queen Cheese Factory, Inc. in Milbank, SD, is seeking a Warehouse Customer Service Representative to verify shipment records, prepare items for shipment, and coordinate truck routing. The role supports the supply chain with documentation and routine office tasks.

Candidates should have a high school diploma or GED, strong computer skills, and the ability to work 9-hour shifts over four days with rotating weekends. Bilingual English/Spanish is a plus.

Qualifications

• High school diploma or GED is required for this position.
• Working knowledge in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).
• RF scanning experience preferred and understanding of warehouse layout, dock locations and shipping/receiving functions.
• Bilingual in English/Spanish.

Responsibilities

• Complete proper documentation for truckloads and LTL loads.
• Prepare and route shipping and receiving paperwork.
• Coordinate Valley Queen truck scheduling using available resources.
• Interact with internal and external customers and carriers.
• Direct warehouse operator activities to complete tasks.
• Support shipping metrics and weekly reporting.

Skills

Detail oriented

Interpersonal skills

Planning and organizing

Computer skills

Education

High school diploma or GED

Associate degree or equivalent

Tools

RF scanning

Dock scheduling software

Microsoft Office

Job description

Warehouse Customer Service Representative

Supply Chain Full Time Regular Milbank, SD, US

JOB DESCRIPTION

Position Summary
This position verifies and keeps records on incoming and outgoing shipments and prepares items for shipment in a manner that supports the achievement of the company’s vision, mission, and values. In addition, this position coordinates and assists in routing truck traffic to loading docks as well as coordinates and organizes all office activities such as documentation, personnel, truck routing and inbound and outbound scheduling.

Essential Functions

• Complete proper documentation to ensure accuracy in all truckloads and LTL loads.
• Prepare and ensure proper routing of shipping and receiving paperwork.
• Coordinate current Valley Queen truck scheduling considering all available resources.
• Interact with internal and external customers and carriers as needed.
• Coordinate all shipping and receiving office duties.
• Follow all GMPs and personal hygiene standards to ensure the production of safe quality products that meet customer specifications.
• Direct operator activities to complete necessary tasks in the warehouse.
• Pick products for shipments and communicate non-compliant products to Sales and Quality Assurance prior to shipment.
• Purchase order receiving and proper documentation routing.
• Support key shipping metrics and weekly reporting.
• Competent in operation of dock scheduling and driver check in software.
• Communicate all product overstocks to Sales department for early disposition.
• Planning and Organizing
• Computer Skills
• Interpersonal Skills
• Detail Oriented

Supervisory Responsibility
This position has no supervisory responsibility but may assist in the training of new employees in the department. This position will also direct operator activities to complete necessary tasks.

Work Environment
This job operates in an office environment.This role routinely uses standard office equipment and technology.

Physical Demands
The physical demands for this position are mainly able to do sedentary work. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently will need to sit, stand, or walk. The employee may need to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Position Type/Expected Hours of Work
This is a full-time position. Work 9-hour shifts, 4 days a week with rotating weekend.

Travel
No travel is expected for this position.

Required Education, Experience & Certifications
High school diploma or GED is required for this position. Working knowledge in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).

Preferred Education, Experience & Certifications
Associate degree or equivalent from college or technical school. Desire two or more years in an office environment. Experience with RF scanning and an understanding of general warehouse layout, dock locations and shipping/receiving functions. Bilingual in English/Spanish.

Additional Eligibility Qualifications
None required for this position.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of responsibilities, duties or tasks that are required of the employee for this job. Responsibilities, duties and tasks may change at any time with or without notice.