Senior Customer Service Representative

Geodi; Northampton Township (Bucks County); On-site; USD 42,000 - 56,000; Full time

Job summary

GEODIS in Bucks County, PA is seeking a Senior Warehouse Customer Service Representative to monitor service calls, input data, process contract forms, and track shipments.

This full-time position requires a high school diploma and at least two years of related experience, with familiarity of Tier 1/2 warehouse management systems. The role runs Monday through Friday, 7:00 AM – 3:30 PM, on-site.

Qualifications

• High school diploma or GED required.
• Minimum 2 years related experience and/or training.
• Exposure to Tier 1 or 2 warehouse management system or comparable.

Responsibilities

• Monitors service calls to observe CSRs' demeanor, technical accuracy, and conformity to company policies.
• Inputs information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints.
• Completes contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.
• Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracking information.

Education

High school diploma or GED

Tools

Tier 1/2 warehouse management system

Job description

SENIOR WAREHOUSE CUSTOMER SERVICE REPRESENTATIVE

Monday to Friday: 7:00AM – 3:30PM

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Look what you’ll get by joining the GEODIS team!

• Get Good Money– Fair pay and some jobs come with bonus opportunities.
• Get the Right Job/Right Schedule– Part-time, full-time, seasonal – days, nights, weekends, and even gig work. We have the job and shift you want.*
• Get Paid Early– Payday as early as you want. Access your earnings on demand.
• Get Free Healthcare– Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, and vision at affordable costs after a short waiting period.*
• Get a Break– Paid holidays, time off, short-term disability, and new parent leave are a few of the ways we support time away from work to take care of your life.*
• Stay Safe– We pride ourselves on a safe, clean, and healthy work environment for everyone.
• Get a Voice– We are always asking our teammates to tell us how to make their experience working at GEODIS even better.
• Get Promoted– When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.
• Get a Boost– Our "GEODISCompassion Fund" makes one-time grants to teammates who have experienced unexpected catastrophes.
• Get Involved– Volunteer in your community or donate to the "GEODISFoundation" or "GEODISCompassion Fund".
• Have FUN– Work with fun, supportive people just like you!
• Find Your Place– We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.
• Find Your Future– Whether you are interested in the opportunity to work seasonally or looking to launch your career,GEODISis the place!

*Eligibility varies based on location, job, employee type, or length of service.

What you will be doing:

• Monitors service calls to observe CSRs' demeanor, technical accuracy, and conformity to company policies
• Inputs information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints
• Completes contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders
• Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracking information

Requirements:

• High school diploma or GED (General Education Diploma) equivalency
• Minimum 2 years related experience and/or training
• Exposure to Tier 1or 2 warehouse management system or comparable

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”.

More about GEODIS

GEODIS is a global third-party logistics provider (3PL for short) powering the supply chains of some of the top brands and manufacturers. Our legacy of excellence in supply chain solutions spans decades. Come find your future with us as we shape the future of logistics. Visit www.workatGEODIS.com to learn more.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.