Warehouse Customer Service Associate

Travero; Fairfax (IA); On-site; USD 32,000 - 41,000; Full time

Job summary

Travero is seeking a Customer Service Associate to act as the primary contact for drivers and customers, coordinating shipping/receiving, managing inventory, and keeping ERP/WMS systems up to date. The role emphasizes building relationships and delivering accurate information in a fast-paced environment.

Ideal candidates will have 3+ years in customer service, warehouse exposure, and strong Excel skills, with a collaborative mindset and commitment to safety and efficiency.

Qualifications

• Associate degree in administrative support or related area preferred.
• Minimum 3 years of customer service experience required.
• Experience with WMS software platform preferred.
• Experience with ERP systems updates preferred.
• Ability to multi-task in a fast-paced environment and maintain organized workload.

Responsibilities

• Coordinate and schedule shipping and receiving appointments.
• Manage inventory and carrier/customer communications.
• Update WMS/ERP as needed.
• Perform general administrative duties (filing, scheduling, processing, distributing information).
• Provide support for customer information requests and potential business development opportunities.

Skills

Multi-tasking

Interpersonal skills

Verbal communication

Written communication

Planning and organization

Confidentiality

Education

Associate degree in administrative support

Tools

WMS software

ERP systems

Job description

At Travero, we believe there is always a way to get to YES; that innovative thinking can overcome any challenge; that being a good partner means delivering – every time; that silos are something you see out the window, not at the office; and that success requires agility and ambitious action. With experts in freight brokerage, rail and barge terminal services, warehouse management and transloading, Travero gives customers a one-stop shop for customized supply chain solutions so they can focus on the thing they care about most - growing their business.Travero, a wholly owned subsidiary of Alliant Energy, is a logistics solutions company with more than 100 years of experience in freight management and delivery.Join Travero as a Customer Service Associate and play a key role in warehouse operations by serving as the primary point of contact for drivers and customers. You'll coordinate shipping and receiving appointments, manage inventory and orders, create invoices, and keep operations running smoothly in a fast-paced environment. If you have warehouse experience, WMS knowledge, strong Excel skills, and enjoy building relationships face-to-face, this is a great opportunity to grow with a collaborative team.Job SummaryResponsible for customer account activities that include coordinating and scheduling shipping and receiving appointments, inventory management, carrier and customer communications, and other related support activities.What you will doOwnership of assigned accounts for warehouse and production customers including scheduling, inventory, carrier interaction and warehouse management system (WMS) or enterprise resource planning (ERP) updates.Provide prompt carrier and customer communications regarding account activities.Provide support for customer information requests, business development opportunities, and value-add warehouse or production projects.Update the warehouse management system (WMS) or enterprise resource planning (ERP) as needed.Perform general administrative duties including filing, scheduling, processing and distributing information.Education RequirementsAssociate Degree Emphasis in administrative support or related area PreferredRequired Experience3 years of customer service experiencePreferred ExperiencePrevious experience working in a WMS software platformKnowledge, Skills, and AbilitiesAbility to multi-task in a fast-paced environment.Demonstrated effective interpersonal, verbal, and written communication skills.Demonstrated effective planning and organizational skills; ability to handle confidential matters discreetly.Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet).Ability to work effectively in a collaborative and inclusive work environment.Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.Travero offers a comprehensive total rewards package including competitive compensation and benefit programs. Most employees will be eligible for the following benefits.Paid time off including vacation days, sick days, holidays, and parental leave for mothers, non-birthing parents, and adoptive parents;Healthcare, dental, vision and life insurance plans to cover you and your family;Company and matching contributions to 401K savings plan to help you save for retirement;Tuition reimbursementThis position has an annualized market-based salary range:$23-$30/hourThe final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.It's not just what we do; it's how we do it.Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be BoldTravero is committed to providing an inclusive work environment for all and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by law. We are committed to the full inclusion of all qualified individuals.All candidates selected for employment with Alliant Energy will be required to successfully complete a background check, and a drug screen where applicable.Visa sponsorship not supported.Disclaimer:The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.Alliant Energy and affiliates is an equal opportunity employer that values diversity in the workplace. Applicants in need of a reasonable accommodation for any part of the hiring process, please email [e-mail].