Warehouse Customer Service Assistant

OnTrac; Denver (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

A dynamic and expanding company is seeking an Operations Assistant to join their team in a fast-paced environment. This role involves assisting Operations Managers with administrative tasks, providing customer service support, and ensuring accurate data entry. The ideal candidate will possess strong problem-solving skills and the ability to multitask effectively. With a commitment to creating a diverse and inclusive workplace, this innovative firm offers competitive benefits and opportunities for growth. If you're eager to make a meaningful impact and thrive in a supportive environment, this is the perfect opportunity for you.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Referral Bonus Program - $500 per referral

Safe and clean work environment

Qualifications

• One year of related experience in transportation and delivery.
• Strong multitasking and self-management abilities.

Responsibilities

• Assist Operations Managers with administrative duties and customer service.
• Track package deliveries and resolve discrepancies to ensure on-time delivery.

Skills

Problem-solving

Empathy

Multitasking

Customer Service

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

OnTrac is hiring an Operations Assistant!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Pay Target: $18.00 - $23.00 per hour, depending on experience

Shift: Friday - Monday and Wednesday between 7:30 AM to 2:00 PM. Hours are subject to change based on the needs of the business.

Employment Logistics:

This position assists Operations Managers with administrative duties and customer service support. Our Operations Assistants interact with drivers and customers to resolve package discrepancies to ensure on-time delivery and are responsible for accurate data entry into the OnTrac system and verifying deliveries.

Unpacking the Benefits:

• Competitive individual and group benefits
• Medical, Dental, and Vision insurance
• 401(k) with company match
• Safe and clean work environment
• Referral Bonus Program - $500 per referral!

The Must-Haves:

• High school diploma or general education degree (GED)
• One year of related industry experience and/or training in transportation and delivery or an equivalent combination of both education and specific work experience required
• General knowledge of Microsoft Word and Excel Programs
• Ability to multitask, self-manage, and work efficiently in stressful situations

Your Mission in Motion:

• Track package deliveries, process and document problem packages, research issues when needed, and update OnTrac’s proprietary tracking system for Customers, Customer Service team, and other facilities.
• Assist drivers in the checkout process verifying that all packages are out for delivery. Report missing or not out for delivery packages. Prepare packages to go out for delivery if needed.
• When needed, communicate with customers regarding their package status.
• Research, analyze, and report on daily compliances to management and prepare business reports as needed.

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply!

OnTrac is proud to be an Equal Opportunity Employer.

OnTrac is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.