Warehouse Customer Associate - Sterling Heights

Ewing Outdoor Supply; Washington Court House (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a family-owned company with over a century of history as a Warehouse Customer Associate. This role involves delivering exceptional customer service in a fast-paced environment, assisting customers with product inquiries, and ensuring a well-stocked store. You will work closely with a committed team and have opportunities for career growth. If you thrive in a dynamic setting and are passionate about helping others, this position is perfect for you. Enjoy competitive wages, comprehensive benefits, and a supportive culture that values your contributions and well-being.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Wellness Resources

Profit Sharing

Qualifications

• Experience in outdoor supply industry is preferred.
• Must be able to lift 50-70 lbs and work on feet most of the shift.

Responsibilities

• Engage customers and provide accurate product information.
• Manage returns and ensure shelves are stocked.
• Deliver items and follow safety regulations.

Skills

Customer Orientation

Excellent Communication Skills

Basic Math Skills

Ability to Multi-task

Physical Stamina

Tools

POS System

Delivery Vehicle (Isuzu NRR 650)

Job description

Warehouse Customer Associate - Sterling Heights

Be among the first 25 applicants

Sterling Heights, MI

Ewing Outdoor Supply is looking for a Customer Service Professional to provide excellent customer service at our fast-growing landscape supply location in Sterling Heights, MI.

You must have the ability to lift 50-70 lbs. and perform in a seasonal high heat situation. The ability to learn the POS (point of sale) system is a must, as well as the ability to identify products and extend a top-level customer experience. We are looking for a committed teammate with interest in growth opportunities, who can hustle and be a great team fit.

We are proud to share our 101 year history and great family-owned culture of Ewing Outdoor Supply and we need a high-level customer service professional to join the team.

Responsibilities:

• Go the extra mile to engage customers
• Greet and direct customers
• Provide accurate information (e.g., product features, pricing, and after-sales services)
• Answer customers' questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with your team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services
• Deliver a wide variety of items to different addresses and through different routes
• Follow routes and time schedule
• Load, unload, prepare, inspect, and operate a delivery vehicle
• Ask for feedback on provided services and resolve clients' complaints
• Inform customers about new products and services
• Follow DOT regulations and safety standards

Requirements:

• Prior Outdoor Supply Industry Experience
• Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head
• Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Basic math skills
• Be able to lift 50-70 pounds
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Valid driver's license
• Excellent organizational and time management skills
• Good driving record with no traffic violations

Bonus Points for the Following:

• Bilingual (Spanish & English)
• Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)
• Proven work experience as a Customer Service Associate, Sales Associate, or similar role
• Knowledge of inventory stocking procedures

Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Profit Sharing

We have the 4 C's that make your job a career!

• Career Development: To invest in your personal and professional growth, we offer a variety of training resources.
• Compensation: We offer competitive market wages, great benefits, PTO & bonus potential!
• Culture: We are family-owned, which gives us a unique culture, and we have fun with everything we do!
• Care: We care about all our employees because we would not be where we are now (over 100 years) if it weren't for you!

Seniority level: Associate

Employment type: Full-time

Job function: Customer Service

Industries: Technology, Information and Internet