Warehouse Culture & Driver Experience Manager - Phoenix, AZ

Canteen North America; Phoenix (AZ); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts

Paid Parental Leave

Personal Leave

Job summary

Canteen is hiring a Warehouse Culture & Driver Experience Manager to foster a positive, high-performing workplace in the warehouse and ensure an exceptional driver experience.

The role focuses on employee engagement, recognition, and effective communication across departments to drive continuous improvement and satisfaction.

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.
• 3+ years of experience in employee engagement, operations, warehouse, logistics, transportation, or a related field.
• Demonstrated experience building employee engagement, recognition, or workplace culture initiatives.
• Strong interpersonal, communication, and relationship-building skills.

Responsibilities

• Promote a positive, inclusive workplace culture aligned with company values.
• Develop and implement employee engagement, recognition, and morale-building programs.
• Conduct regular employee check-ins to gather feedback and proactively address concerns.

Skills

Employee engagement

Communication

Relationship-building

Conflict resolution

Fast-paced warehouse environment

Education

Bachelor's degree preferred

Tools

Microsoft Office

Warehouse systems

Job description

Canteen

Schedule: Monday-Friday,1pm start

Salary: $60,000 - $75,000 / year

Other Forms of Compensation: Yearly Bonus Opportunity

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary

The Warehouse Culture & Driver Experience Manager is responsible for fostering a positive, respectful, and high-performing workplace environment within the warehouse while ensuring an exceptional experience for drivers visiting the facility. This role champions employee engagement, recognition, communication, and operational support to create a culture where employees and drivers feel valued, supported, and motivated to succeed.

Key Responsibilities

Employee Engagement & Culture

• Promote a positive, inclusive workplace culture aligned with company values.
• Develop and implement employee engagement, recognition, and morale-building programs.
• Conduct regular employee check-ins to gather feedback and proactively address concerns.
• Partner with warehouse leadership to improve communication, collaboration, and employee satisfaction.
• Identify trends impacting morale, retention, and engagement and recommend solutions.
• Support onboarding efforts to ensure new hires feel welcomed, informed, and connected from day one.
• Coordinate employee appreciation events and culture-building initiatives.

Driver Experience & Operations

• Oversee daily operations of the driver check-in station to ensure a professional, efficient, and welcoming experience.
• Build and maintain positive relationships with drivers.
• Resolve driver concerns, service issues, and operational challenges in a timely and professional manner.
• Monitor driver wait times and identify opportunities to improve service levels and operational efficiency.
• Ensure drivers receive accurate information and support.

Collaboration & Communication

• Serve as a liaison between drivers, warehouse associates, and leadership teams.
• Foster strong communication between departments to support a positive workplace and customer experience.
• Partner with Operations, Transportation, and HR teams to drive continuous improvement initiatives.
• Provide feedback and recommendations to leadership regarding employee and driver experience enhancements.

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.
• 3+ years of experience in employee engagement, operations, warehouse, logistics, transportation, or a related field.
• Demonstrated experience building employee engagement, recognition, or workplace culture initiatives.
• Strong interpersonal, communication, and relationship-building skills.
• Proven ability to resolve conflicts and manage sensitive situations professionally.
• Ability to thrive in a fast-paced warehouse or distribution environment.
• Proficiency with Microsoft Office and warehouse-related systems preferred.

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Canteen