Warehouse CSR (Expeditor/GR Clerk) - Fri/Sat/Sun 7pm-7am

Sunland Logistics Solutions; Fountain Inn (SC); On-site; USD 32,000 - 48,000; Full time

Job summary

An established industry player is seeking a Warehouse Customer Service Representative to join their dynamic team. This role offers an exciting opportunity to blend customer service with logistics, ensuring smooth operations during the critical Fri/Sat/Sun night shifts. You will be the primary point of contact for customers, handling inquiries and coordinating order fulfillment. With over 40 years in the logistics sector, this company values its employees and offers growth opportunities, competitive pay, and excellent benefits. If you thrive in a fast-paced environment and have a passion for customer satisfaction, this position is perfect for you.

Benefits

Growth Opportunities

Competitive Pay

Supportive Leadership

Excellent Benefits

Qualifications

• 3+ years of experience in customer service or logistics.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Serve as primary contact for customers regarding orders and shipments.
• Process orders and coordinate with warehouse staff for timely deliveries.

Skills

Customer Service

Logistics Coordination

Problem Solving

Communication

Inventory Management

Multitasking

Education

High School Diploma or GED

Tools

Warehouse Management Software

Microsoft Office

Job description

Warehouse CSR (Expeditor/GR Clerk) - Fri/Sat/Sun 7pm-7am

Join to apply for the Warehouse CSR (Expeditor/GR Clerk) - Fri/Sat/Sun 7pm-7am role at Sunland Logistics Solutions.

About Sunland:

Celebrating over 40 years in business, Sunland Logistics Solutions is a Top 100 third-party logistics provider helping shippers & manufacturers improve their operations. With a network of fulfillment & distribution centers across the U.S., Sunland enhances supply chain performance and customer experience through lean warehouse solutions, connected technologies, and value-added logistics services.

Since its founding in 1982, Sunland’s culture has been centered on its people and values, guiding behavior and decision-making to foster a positive work environment.

Why Sunland:

• Growth opportunities
• Competitive pay
• Supportive leadership and team
• Excellent benefits

Job Summary:

We are accepting applications for Fri/Sat/Sun 7pm-7am shifts. The Warehouse Customer Service Representative (WCSR) is a customer-facing role responsible for handling inquiries, coordinating order fulfillment, and ensuring smooth logistics. This role combines warehouse operations with customer service, requiring knowledge of customer products, procedures, and processes, including duties of expeditor, goods receipt, and dock coordination.

Responsibilities:

• Serve as the primary contact for customers regarding order status, shipments, and inventory.
• Process orders, track shipments, and coordinate with warehouse staff for timely deliveries.
• Resolve customer concerns related to shipping errors, damages, or delays.
• Work with logistics, shipping, and inventory teams to maintain accurate records.
• Generate reports on order accuracy, shipping performance, and complaints.
• Ensure compliance with company policies, safety standards, and procedures.
• Utilize warehouse management systems (WMS) and CRM tools.
• Support continuous improvement initiatives.
• Perform other duties as assigned.

Requirements:

• Experience in customer service, logistics, or warehouse operations.
• Strong communication and problem-solving skills.
• Familiarity with inventory management and shipping procedures.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and warehouse management software.
• Ability to interpret documents such as invoices, orders, and manuals.
• Ability to calculate figures and interpret technical documents.
• Teamwork skills.

Education & Experience:

High school diploma or GED; at least 3 years of related experience in customer service or logistics, preferably in third-party logistics.

Certifications & Licenses:

• Forklift certification (or ability to obtain)
• Valid Driver’s License or equivalent

Additional Skills:

Ability to read and interpret documents, apply common sense to instructions, and work in a warehouse environment with appropriate safety measures.

Work Environment & Physical Demands:

Exposure to warehouse areas requiring PPE such as safety glasses and foot protection. May involve standing, walking, and sitting as needed.