Warehouse/Counter Service

R.E. Michel Company, LLC; Town of Texas, Texarkana (WI, TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Warehouse/Counter Service representative to join their team. This role involves providing exceptional customer service, managing inventory, and ensuring timely deliveries. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication skills and a commitment to safety. With a focus on employee growth and development, this company offers a supportive atmosphere where you can advance your career while contributing to a vital industry. Join a team that values its employees and fosters a culture of excellence.

Benefits

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Employee Assistance Program

Weekly Pay

Career Advancement and On-site Training

Employee Discount Program

Wellness Discounts

Life and AD&D Insurance

Disability Insurance

Critical Illness Insurance

Qualifications

• Excellent verbal communication and positive attitude for customer service.
• Basic understanding of HVAC systems preferred but not required.

Responsibilities

• Provide fast and friendly customer service in person and over the phone.
• Pull customer orders and load them safely into delivery vehicles.
• Maintain a clean and organized warehouse environment.

Skills

Customer Service

Communication Skills

Material Handling

Basic Understanding of HVAC Systems

Education

High School Diploma or Equivalent

Tools

Prophet 21 Software

Forklift

Job description

Job Title: Warehouse/Counter Service

Full Time/Non-Exempt

Location: Texarkana, TX

Reports To: Branch Manager

Attention Applicants

We request that you submit your application with a resume attached OR complete question #5 with a full account of your work history. If you do not have a resume, please enter NA in the resume text box.

Any questions? Please contact Meghan Allen in HR @ 1-888-240-3636

General Summary

This position's duties include various areas of branch operations: answering telephone calls, servicing customers, generating invoices using a computer, loading items into customers' vehicles. Responsible for the safe operation of all branch material handling equipment while pulling accurate orders, loading branch and customer vehicles, and ensuring timely deliveries to customer locations.

Job Responsibilities

1. Provide fast and friendly customer service by following "Customer First" standards, in person or over the telephone.
2. Greet customers as they enter the branch with a positive attitude.
3. Ensure commitments made to customers are met or exceeded.
4. Pull customer orders from the warehouse and load into company delivery trucks, customer vehicles, or stage items for pickup using safe material handling procedures.
5. Produce and complete accurate paperwork including invoices, C.O.D.'s, special orders, vendor purchase orders, shipping, and receiving paperwork.
6. Ensure all products leaving the branch are billed, and collect payments via cash or credit card following money handling procedures.
7. Process all customer returns and warranties the same day they are received.
8. Unload deliveries to the branch by hand or using material handling equipment and place products in designated areas.
9. Operate lift trucks or other MHE safely and maintain equipment properly.
10. Report any damage, safety issues, or accidents immediately to a supervisor.
11. Maintain the appearance of the warehouse and facility by cleaning debris, pallets, cartons, sweeping, vacuuming, cleaning bathrooms, emptying trash, and tidying shelves.
12. Keep the yard and parking area tidy by removing trash daily.
13. Verify the accuracy of incoming orders before stocking and organize products to prevent damage, reporting discrepancies to a supervisor.
14. Process, prepare, and receive all products shipped by UPS.
15. Use and maintain the counter notebook.
16. Perform other duties as assigned.

Preferred Education and Qualifications

• Basic understanding of Heating and Cooling systems, parts, and supplies is preferred but not required.
• Excellent verbal communication skills with the public and/or customers.
• Positive attitude and interpersonal skills for servicing customers in the branch, over the phone, or at delivery sites.
• Proficiency in operating a computer and Prophet 21 software.
• Ability to read invoices, catalogs, stock numbers, and descriptions to identify items accurately.

Work Environment

Fast-paced environment with potential interruptions. Requires frequent bending, climbing, movement, and lifting during loading/unloading and stocking. Exposure to extreme cold and heat. Typical schedule: Monday through Friday, with some half-day Saturdays. This is a safety-sensitive position.

Successful completion of pre-employment screening is required. Must be 18+ to operate a forklift.

About R.E. Michel Company

Founded in 1935 in Baltimore, Maryland, as a supplier to the home heating oil burner industry, R.E. Michel is now a leading wholesale distributor of HVACR and LP equipment, parts, and supplies with over 300 locations. We are a family-owned business committed to our employees and customers.

Why Work for Us?

We support your growth with opportunities for advancement and training. Our employees are our greatest asset, from local branch staff to corporate support. Learn more about us: https://youtu.be/P8qN13teMPs

Benefits

• Medical, Dental, Vision Insurance
• Prescription Plans
• Wellness Discounts, 24-Hour Nurse Hotline
• Employee Assistance Program
• 401(k) Retirement Plan
• Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Disability Insurance
• Critical Illness/Accident/Hospital Indemnity Insurance
• Employee Discount and Uniform Program
• Discounts on Entertainment, Shopping, Hotels, Apple Products, and more
• Career Advancement and On-site Training
• Weekly Pay