Warehouse/Counter Service

R.E. Michel Company, LLC; Indiana, Evansville (PA, IN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Warehouse/Counter Service professional to join their team. This role is crucial in providing exceptional customer service, processing orders, and ensuring the safe handling of materials. You'll thrive in a fast-paced environment, interacting with customers and managing inventory. With a commitment to employee development and a supportive work culture, this opportunity offers a pathway for growth and advancement. If you are passionate about service and looking for a rewarding career, this position could be your next step.

Benefits

Medical, Dental, Vision Insurance

Prescription Plans

Wellness Discounts

24-Hour Nurse Hotline

Employee Assistance Program

401(k) Retirement Plan

Life and AD&D Insurance

Disability Insurance

Employee Discounts

Weekly Pay

Qualifications

• Basic understanding of HVAC systems preferred.
• Excellent verbal communication skills are essential.
• Proficiency in operating computers is required.

Responsibilities

• Provide fast and friendly customer service in person or over the phone.
• Pull customer orders and load them safely into delivery trucks.
• Maintain warehouse cleanliness and organization.

Skills

Customer Service

Communication Skills

HVAC Knowledge

Computer Proficiency

Order Processing

Education

High School Diploma

Tools

Prophet 21 Software

Forklift

Job description

Job Title: Warehouse/Counter Service

Full Time/Non-Exempt

Location: Evansville, IN

Reports To: Branch Manager

Attention Applicants: We request that you submit your application with a resume attached OR complete question #5 with a full account of your work history. If you do not have a resume, please enter NA in the resume text box.

Any questions? Please contact Meghan Allen in HR @ 1-888-240-3636

General Summary:

This position involves various branch operations: answering calls, servicing customers, generating invoices using a computer, loading items into vehicles. Responsible for the safe operation of all branch material handling equipment, pulling accurate orders, loading branch and customer vehicles, and timely deliveries.

Job Responsibilities:

1. Provide fast and friendly customer service following "Customer First" standards, in person or over the phone.
2. Greet customers positively as they enter the branch.
3. Meet or exceed customer commitments.
4. Pull customer orders, load into delivery trucks or stage for pickup using safe handling procedures.
5. Complete accurate paperwork including invoices, C.O.D.s, special orders, and shipping/receiving documents.
6. Ensure all outgoing products are billed, collect payments securely.
7. Process customer returns and warranties promptly.
8. Unload deliveries, place products in designated areas, using material handling equipment safely.
9. Maintain safe operation of forklifts and other equipment, report damages or safety issues immediately.
10. Maintain warehouse cleanliness and appearance, including debris removal and tidying shelves.
11. Keep yard and parking areas clean and organized.
12. Verify incoming orders for accuracy, report discrepancies.
13. Handle shipping and receiving with UPS and other carriers.
14. Use and maintain the counter notebook.
15. Perform other duties as assigned.

Preferred Education and Qualifications:

• Basic understanding of HVAC systems, parts, and supplies (preferred but not required).
• Excellent verbal communication skills.
• Positive attitude and interpersonal skills for customer service.
• Proficiency in operating computers and Prophet 21 software.
• Ability to read invoices, catalogs, and stock descriptions accurately.

Work Environment:

Fast-paced, with frequent interruptions. Requires physical activity including bending, climbing, lifting, and moving. Exposure to extreme cold and heat. Typically Monday through Friday, with some half-day Saturdays. This is a safety-sensitive position.

Successful completion of pre-employment screening is required. Must be 18+ to operate a forklift.

About R.E. Michel Company:

Founded in 1935 in Baltimore, Maryland, R.E. Michel is a family-owned distributor of HVACR and LP equipment, parts, and supplies, with over 300 locations. We pride ourselves on service and growth.

Why Work for Us?

Opportunities for advancement and training. Our employees are our greatest asset. Learn more about us at: https://youtu.be/P8qN13teMPs

Benefits:

• Medical, Dental, Vision Insurance
• Prescription Plans
• Wellness Discounts
• 24-Hour Nurse Hotline
• Employee Assistance Program
• 401(k) Retirement Plan
• Life and AD&D Insurance
• Disability Insurance
• Additional employee discounts and programs
• Weekly pay