Warehouse Counter Associate (3rd Shift)

CJ Logistics Talent Team; Richmond (VA); On-site; USD 22,000 - 31,000; Full time

Job summary

CJ Logistics Talent Team is hiring a Warehouse Counter Associate for the 3rd shift (Mon-Fri, 11:30 pm - 7:30 am) at our Richmond, VA facility. You will provide prompt customer service at the warehouse counter, issue parts per work orders, manage real-time inventory movements, and uphold inventory integrity.

Responsibilities include documenting system movements, handling block status items, PIAC notices, and timely communication with planners.

Qualifications

• Required: High School Diploma or GED or equivalent experience.
• 1-2 years related experience.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic math and reading skills.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Effective problem-solving and interpersonal skills.
• Ability to follow written and verbal instructions.

Responsibilities

• Issue parts and materials promptly in response to work orders, cost center orders, and customer counter requests.
• Respond to trouble calls or immediate customer needs at the counter.
• Accurately document movement of items into the system at the time of issue, return, credit, or transfer.
• Notify planners and management of PIAC status, stock discrepancies, or items needing block status.
• Pick, transport, and put away orders as needed.
• Conduct daily bin balances and cycle counts, documenting verifications and discrepancies.
• Perform bin maintenance, new receipt put-away, and organization of the counter and storage area.
• Maintain a clean and organized work area per safety and 5S standards.
• Report inventory or system discrepancies for resolution.
• Participate in training and support continuous process improvements.

Skills

Microsoft Office

Attention to detail

Reading and math skills

Problem solving

Follow written and verbal instructions

Education

High School Diploma or GED

Tools

WMS

Job description

Schedule: 3rd Shift - Monday to Friday from 11:30 pm - 7:30 am

Compensation

Base Hourly Wage or Compensation Range: $19 per hour/annually
Shift Differential: $ .75 per hour
Incentive eligible: (No)

Position Overview

The Warehouse Counter Associate is responsible for providing prompt, accurate, and professional customer service at the warehouse counter. This role issues parts based on work orders and direct customer requests, processes inventory movements in real time, and maintains inventory integrity. The Warehouse Counter Associate plays a vital role in supporting warehouse operations through accurate documentation, inventory management, and direct engagement with internal and external customers.

Essential Job Duties & Responsibilities

Customer Service & Counter Operations

• Issue parts and materials promptly in response to work orders, cost center orders, and customer counter requests.

• Respond to trouble calls or immediate customer needs at the counter.

Inventory & System Management

• Accurately document movement of items into the system at the time of issue, return, credit, or transfer.

• Follow established procedures for special item issuance, IMEP restrictions, and block status items.

• Notify planners and management of PIAC status, stock discrepancies, or items needing block status.

• Pick, transport, and put away orders as needed.

Inventory Integrity

• Conduct daily bin balances and cycle counts, documenting all verifications and any discrepancies between system and physical count.

• Perform bin maintenance, new receipt put-away, and regular organization of the counter and storage area.

Compliance & Continuous Improvement

• Maintain a clean and organized work area in accordance with safety and 5S standards.

• Report inventory or system discrepancies to management for prompt resolution.

• Participate in all required training and support continuous process improvements.

• Perform other related job duties as assigned or required.

Required Qualifications

• High School Diploma or GED Equivalent – or equivalent relevant experience.

• 1-2 years of related experience.

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

• Basic math and reading skills.

• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.

• Effective problem-solving and interpersonal skills.

• Ability to follow written and verbal instructions.

Preferred Qualifications

• Previous experience in warehouse, inventory control, or customer-facing logistics environment.

• Prior experience with warehouse management systems (WMS).

• Experience in issuing parts/materials and inventory record management.

• Experience collaborating with procurement or inventory teams.

Physical Requirements

This position requires the physical ability to:

• Stand and/or walk for extended periods (up to 10 hours, depending on shift)

• Sit, stand, walk, bend, stoop, kneel, crouch, or crawl as needed

• Climb stairs, ladders, and/or scaffolds at various heights including ground-level and racking zones (occasionally/frequently)

• Reach with hands and arms overhead and below waist level

• Lift, carry, push, or pull up to 50 pounds

• Occasionally lift heavier items with or without assistance

• Use fine motor skills/manual dexterity to operate equipment, tools, or keyboards

• Frequently use hands and fingers to handle, grasp, or control objects

• See clearly at close range and at distance, with peripheral vision, depth perception, and the ability to adjust focus

• Hear and understand verbal instructions, alarms, and equipment signals in a noisy environment

Work Environment

This position operates in a warehouse and distribution center environment. The employee is frequently exposed to:

• Varying temperatures, including but not limited to refrigerated or non-climate-controlled areas

• Loud noise levels, such as machinery, forklifts, and conveyor systems

• Dust, odors, and airborne particles

• Concrete flooring and moving mechanical equipment

• Frequent exposure to powered industrial vehicles and warehouse traffic

The employee is required to wear personal protective equipment (PPE) such as steel-toed shoes, safety glasses, and high-visibility vests.

Location/Remote Eligibility

This role may be performed on-site only.

Schedule

Work hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs.