Warehouse Clerk

Colonial Group; Baltimore, Northern (MD, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Colonial Group is seeking an Office Clerk in Baltimore, MD. The role emphasizes organized, friendly, customer-service driven support to Drivers, Warehouse Employees, and Vendors.

Responsibilities include answering calls, printing labels, managing order data, and coordinating with multiple departments to ensure accurate packaging, labeling, and shipping. A high school diploma or GED is required.

Qualifications

• 1+ year of administrative experience, preferably in a warehouse distribution setting.
• Strong written and verbal communication skills.
• Strong organizational and problem-solving skills.
• High school diploma or GED required

Responsibilities

• Answer phone calls from Drivers, Sales Representatives, Customers, and the public.
• Troubleshoot and resolve issues in a professional, efficient manner in order to meet customer demands. Ability to multi-task.
• Create and print labels for outgoing product.
• Enter and retrieve order information from computer systems.
• Complete and maintain all required paperwork in an organized fashion.
• Communicate with all departments (marketing, sales operations, shipping/receiving) to ensure products are packaged, labeled, and shipped accurately and promptly.
• Works with Quality Assurance Team to ensure specific Good Manufacturing Practices are being followed.
• Employee shall adhere to all company food safety policies, procedures, and trainings.

Skills

Administrative experience

Customer service skills

Written and verbal communication

Organizational skills

Education

High school diploma or GED

Job description

Position Summary: The Office Clerk must be organized, well-spoken, and friendly. Successful candidates must have a sincere customer service-oriented demeanor to assist Drivers, Warehouse Employees, and Vendors.

What you’ll do:

• Answer phone calls from Drivers, Sales Representatives, Customers, and the public.
• Troubleshoot and resolve issues in a professional, efficient manner in order to meet customer demands. Ability to multi-task.
• Create and print labels for outgoing product.
• Enter and retrieve order information from computer systems.
• Complete and maintain all required paperwork in an organized fashion.
• Communicate with all departments (marketing, sales operations, shipping/receiving) to ensure products are packaged, labeled, and shipped accurately and promptly.
• Works with Quality Assurance Team to ensure specific Good Manufacturing Practices are being followed.
• Employee shall adhere to all company food safety policies, procedures, and trainings.

About you:

• 1+ year of administrative experience, preferably in a warehouse distribution setting.
• Strong written and verbal communication skills.
• Strong organizational and problem-solving skills.
• High school diploma or G.E.D. required