Warehouse Clerical

Empire Workforce Solutions; California; On-site; USD 23,000 - 32,000; Full time

Job summary

Empire Workforce Solutions is seeking a Transportation Customer Service Representative (Temporary) to support operations in Compton, CA. The role focuses on organizing schedules, tracking containers at the ports, and resolving customer inquiries with a sense of urgency.

You will work in a fast-paced transportation environment, requiring strong communication, computer skills, and a readiness to participate in interviews. The position offers daytime hours and an hourly pay rate of $20.00.

Qualifications

• Strong organizational, written, verbal, and computer skills are required.
• Ability to multitask in a fast-paced environment.
• Microsoft Word and Excel proficiency is required.
• Resume is required.
• Available for an interview before proceeding.

Responsibilities

• Prioritize and schedule transportation activities.
• Track and schedule containers from the Ports of Los Angeles and Long Beach.
• Investigate and resolve customer complaints.
• Troubleshoot vendor issues with Transportation and Customer Service teams.
• Communicate dispatch challenges to vendors in real time to maintain pickup schedules.
• Maintain records and provide timely updates to customers.

Skills

Organizational skills

Written communication

Verbal communication

Multitasking

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Transportation Customer Service Representative (Temporary) - Compton, CA

Empire Workforce Solutions is currently seeking a Transportation Customer Service Representative to support our client, in a fast-paced transportation and logistics environment.

IMPORTANT: Candidates must have strong organizational, communication, and computer skills. Previous transportation customer service experience, port experience, and terminal knowledge are highly preferred but not required. Candidates must also have a resume and be available for an interview before proceeding.

Duties & Responsibilities:

• Prioritize and schedule transportation activities
• Track and schedule containers from the Ports of Los Angeles and Long Beach
• Investigate and resolve customer complaints
• Troubleshoot escalated vendor issues by collaborating with Transportation and Customer Service teams
• Communicate dispatch challenges with vendors in real time to maintain pickup schedules and meet customer service expectations
• Oversee customer correspondence, shipment tracing, purchase order validation, and order processing
• Maintain accurate records and provide timely updates

Requirements:

• Strong organizational, written, verbal, and computer skills - REQUIRED
• Ability to multitask in a fast-paced environment - REQUIRED
• Microsoft Word and Excel proficiency - REQUIRED
• Previous transportation customer service experience - Preferred
• Port experience - Preferred
• Terminal knowledge - Preferred
• Resume required
• Available for an interview before proceeding

Schedule:

7:00 AM - 3:30 PM

Pay Rate:

$20.00 per hour

Company Description

Our goal at Empire Workforce Solutions is to enrich people’s lives by connecting them with meaningful employment. While our reach is nationwide, our recruiters have intimate knowledge of local markets, which allows us to find the ideal pairing of employer and employee.

As a visionary workforce solutions company, Empire understands the critical role work plays in life. We help individuals develop their careers through planning, coaching, training and optimized search and placement. We assist companies small and large to find the people who will take them to the next level and beyond.

At Empire, we believe everyone should be treated royally. Through our knowledge, expertise and state-of-the‑art resources, we can help you navigate the complex and often overwhelming task of finding employees, or employment. With our specialty divisions, we have a team that will help you fulfill your needs.