Ward Clerk

Stillwater Health Care -; Bangor (ME); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible shifts

Tuition reimbursement

Medical, dental, vision benefits

Employer-paid life insurance

401(k) with employer contributions

Paid Time Off

Job summary

Stillwater Health Care, under First Atlantic Health Care, seeks a full-time Ward Clerk to support the nursing unit and front desk operations in Bangor, Maine. You will manage phones, resident demographics in ECS, and assist with admissions, discharges, and scheduling while collaborating with staff and families.

The role emphasizes organization, communication, and reliable administrative support, with flexible shifts and opportunities for growth and a strong commitment to resident care and

Qualifications

• Strong communication and interpersonal skills for front-desk interactions.
• Ability to manage multiple tasks and priorities in a healthcare setting.
• Proficiency with health information systems and medical records processes.

Responsibilities

• Administrative & Communication Support: Answering telephones, paging calls, delivering messages, and maintaining a current listing of physician, emergency, and business phone numbers.
• Medical Records Management: Disassembling charts on discharge, handling records requests, entering demographics, and filing orders within 5 days.
• Admission & Discharge Assistance: Assisting with admissions and discharges and providing transportation for residents to appointments.
• Supply & Collaboration: Assisting with supply orders and collaborating across departments to support nursing staff.

Skills

Communication skills

Organizational skills

Phone etiquette

Multitasking

Education

High school diploma

Medical terminology course

Tools

ECS

HealthInfoNet

Job description

We offer specialized professional levels of care and support for residents, including Short-Stay Rehabilitation, Skilled Nursing Care and Long Term Careservices that are delivered by an experienced, thoughtful andprofessional staff who follow evidenced based clinical best practicesdesigned to promote health and safety and whose commitment to deliverthe highest level of care never wavers. Under the ownership of First Atlantic Healthcare, Stillwater Health Care follows inFirst Atlantic's long standing reputation for excellence in Long TermCare.

Learn more about Stillwater Health Care: CLICK HERE

Stillwater Health Care is seeking a full-time Ward Clerk to work Monday through Friday, from 7:30a-4pm. The ward clerk will be working directly with the public as they will oversee the daily operations of the front desk. The ward clerk will also have a hand in scheduling appointments for our residents, making referrals, overseeing the van schedule, answer the phones, work with the provider and nursing staff, as well as be a welcoming presence for our visitors, families and guest that come through the building.

Support Our Nursing Department and Keep Operations Running Smoothly: Ward Clerk

Are you organized, communicative, and ready to provide vital administrative and medical records support to our nursing team and residents? The primary purpose of ourWard Clerk position is to assist the Nursing Department in day-to-day administrative functions in accordance with current federal, state, and local standards, guidelines, and regulations governing medical records, ensuring they are maintained in an informative and complete manner. We want to support your work and life balance, so we have flexible shifts available—and would love to speak with you about what interests you!

About the Role

As our Ward Clerk, you serve as a key communication and organization hub for the nursing unit. You will interact with administrators, the Director of Nursing, staff, physicians, residents, families, and community members. Your day involves managing phone calls, maintaining current directory listings, entering resident demographics into ECS, processing medical records upon discharge or request, ensuring orders are signed and filed timely, and assisting with admissions and supply orders.

Key Responsibilities

• Administrative & Communication Support: Answering telephones, paging calls, delivering messages, and maintaining a current listing of physician, emergency, and business phone numbers.

• Medical Records Management: Disassembling charts upon resident discharge to prepare closed records, completing medical records requests according to policy, entering demographics into ECS, utilizing HealthInfoNet as needed, and ensuring all orders are signed, dated, and filed into resident charts within 5 days.

• Admission & Discharge Assistance: Assisting with the admission and discharge of residents as necessary, and providing transportation for residents to scheduled appointments as appropriate.

• Supply & Collaboration: Assisting with placing supply orders as assigned, promoting positive relationships with peers and residents, and working collaboratively across all departments.

What We Offer You

• Flexible Shifts & Balance: Designed to support your work and life balance—we would love to speak with you about what interests you!

• Education Support & Growth: Tuition reimbursement to support your ongoing professional development.

• Comprehensive Benefits: Full-time employees have access to full medical, dental, vision, and disability insurance.

• Employer-Paid Protection: Employer-paid life insurance.

• Financial Security & Savings: 401(k) retirement savings program with employer contributions, and flexible spending accounts (including medical and dependent care).

• Paid Time Off: Paid Time Off (PTO) available to all employees.

Qualifications & Requirements

• Education: High school diploma required; a medical terminology course is preferred.

• Physical Demands: Continual walking, lifting, bending, pulling, stretching, and pushing, with occasional sitting.

• Screening & Contingencies: All job offers are contingent upon receiving excellent references and passing the Maine State Background Check. Please note that the State of Maine requires the COVID-19 vaccination.