Walking Tour Guide, Niagara Falls State Park

Delaware North; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Delaware North is seeking a seasonal Walking Tour Guide at Niagara Falls State Park. The role involves greeting visitors, conducting tours, and ensuring a memorable experience for guests in a stunning natural setting. Ideal candidates are enthusiastic individuals who work well in a team and love engaging with the public.

Benefits

Health, dental, and vision insurance

401k with company match

Paid vacation days and holidays

Paid parental bonding leave

Tuition or professional certification reimbursement

Weekly pay

Free shift meal including drink refills

Free on-site parking

30% off retail items

Referral bonus – earn $200 for each eligible referral

Qualifications

• High school diploma required.
• Customer service experience preferred.
• Tour Guide experience preferred.

Responsibilities

• Greeting and welcoming customers to the tours.
• Informing customers about the itinerary for each tour.
• Provide a guided tour to all guests.

Skills

Customer service

Multitasking

Memorization

Quick thinking

Education

High school diploma

Job description

The opportunity

Delaware North Parks and Resorts is searching for seasonal Walking Tour Guide to join our team at Niagara Falls State Park in Niagara Falls, New York. Our ideal candidates are looking for jobs that allow them to explore the beauty and adventure that Niagara Falls State Park offers while being part of a team-based organization, committed to delivering great experiences for guests.

Pay

$18.00 - $18.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

Join our fun team working together in the country's original state park, Niagara Falls. Share the excitement of the natural wonder of the falls with guests from around the globe. There's lots to explore including trails, boat rides, and interactive exhibits.

• Health, dental, and vision insurance*
• 401k with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meal including drink refills
• Free on-site parking
• 30% off retail items
• Referral bonus – earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for eligible year-round team members

What will you do?

• Greeting and welcome customers to the tours
• Informing customers about the itinerary for each tour
• Provide a guided tour to all guests
• Escort guests to tour attractions & make sure they are admitted without issue
• Familiarizing yourself with the layout and history of the Niagara Falls region
• Scheduling and selling tours through online software

More about you

• A high school diploma is required
• Being able to multitask is needed
• Be able to memorize information and quick thinking
• Able to stand for long periods of time and walk for extended periods
• Customer service experience is preferred
• Tour Guide experience preferred
• Ability to maintain a timed schedule
• Being CRP certified is preferred (if not we will provide an opportunity for certification)

Physical requirements

• Ability to walk for long periods of time
• Must be able to lift up to 30 lbs. and walk and stand for long periods of time

Shift details

Day shift
Evening shift
Holidays
Weekends

Who we are

Niagara Falls State Park is a pristine oasis of three massive waterfalls, attractions, and 400 acres of protected wildlife.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.