Wakasakura (Gardena)_DSOD Associate – Front Floor

Jimmy Jazz; Gardena (CA); On-site; USD 19,207 - 27,355; Full time

Job summary

Marukai Corporation is seeking a DSOD Associate – Front Floor to greet guests, take orders, and deliver food and beverages promptly with a friendly, professional demeanor. This role is in a fast-paced dining environment and focuses on a positive guest experience from order to payment.

You must be 21+, authorized to work in the U.S., and hold a food handler and ABC Alcohol Certification. Prior restaurant or customer service experience is preferred; you should excel in communication, multitasking,

Qualifications

• Must be over 21 years old.
• Authorized to work in the U.S.
• Food handler and ABC Alcohol Certification required.
• Restaurant or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Positive, professional demeanor during work hours.
• Ability to work in a fast-paced environment with composure.
• Strong multitasking and time management abilities.
• Attention to detail in order-taking and payments.
• Knowledge of menus, ingredients, and allergies.
• Basic math for handling payments and tips.
• Flexible to work evenings, weekends, and holidays.
• Physical stamina to stand and carry trays.
• Valid Driver’s License.

Responsibilities

• Take accurate food and beverage orders from guests and enter them into the POS system.
• Prepare and serve beverages and alcoholic drinks.
• Present bills and handle payment transactions quickly.
• Communicate menu, ingredients, and allergies to guests.
• Coordinate with kitchen staff to ensure timely delivery of orders.
• Provide attentive, friendly service and address guest requests.
• Help with clearing and resetting tables as needed.

Skills

Customer service

Multitasking

Time management

Basic math

Communication skills

Education

Food handler certification

ABC Alcohol Certification

Tools

POS system

Job description

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• Base Pay $16.90 / Hour
• Job Category Dining Services Operations, Dining , Customer Service
• Industry Japanese Restaruant , Hospitarity
• Employee Type Temporary
• Manage Others No

Description

• Ensuring the store is neat, clean, and presentable is the responsibility of all employees in our company.
• Provide proper customer service as per the company’s expectations, which are defined in the company’s mission .
• Fulfill the task list and follow the schedule requirements in a timely and accurate manner all the time.
• Welcome guests with a warm and friendly demeanor.
• Communicate with any specials or promotions.
• Explain menu items, ingredients, and preparation methods to guests, and ask if a guest has any food allergies to the particular ingredients and accommodate their needs.
• Take accurate food and beverage orders from guests and enter them into the POS system.
• Prepare and serve beverages and alcoholic beverages.
• Make recommendations based on guests' preferences and dietary restrictions.
• Answer any questions regarding the menu, ingredients, including allergies, or special requests.
• Coordinate with the kitchen staff to ensure that all tables’ orders are prepared and delivered on time and together.
• Touch base with guests during their meals to ensure satisfaction and address requests/concerns.
• Refill drinks, clear plates, and reset tables to maintain a clean and organized dining area.
• Provide attentive and personalized service, anticipating guests' needs.
• Handle guest complaints or concerns professionally and bring issues to management when necessary.
• Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service.
• Present bills to guests and handle payment transactions accurately and quickly.
• Communicate effectively with team members to facilitate a positive working environment.
• Assist colleagues during busy periods or when needed.
• Participate in pre-shift meetings and training sessions as required.
• Other signed tasks are assigned as needed.

Qualifications

• You must be over 21 years old.
• You must be authorized to work for any U.S employers.
• The food handler and ABC Alcohol Certification will be required.
• Previous experience in a restaurant or customer service role is preferred.
• Excellent communication and interpersonal skills.
• Positive attitude, enjoyment of the hospitality industry. Be able to maintain a consistent, friendly, and professional demeanor during work hours.
• Ability to work in a fast-paced environment while maintaining composure.
• Strong multitasking and time management abilities.
• Attention to detail, ensuring accurate order-taking and payment processing.
• Knowledge of food and beverage menus, including dietary restrictions and allergies.
• Basic math skills for handling payments and calculating tips.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Physical stamina to stand, walk, and carry trays for extended periods.
• Valid Driver’s License

Summary

DSOD Associate – Front Floor is a foundational and essential position within the Restaurant team. The expectation for this position is to provide and ensure exceptional dining experiences for customers. This position is the face of the restaurant/dining operations, interacting directly with customers to take orders, offer menu recommendations, and deliver food and beverages promptly and accurately. A friendly and professional demeanor, attention to detail, and ability to multitask will contribute to the overall success of the establishment.

Marukai Corporation is an Equal Employment Opportunity (EEO) employer.
Marukai Corporation does not discriminate against any employee or applicant based on race, sex, religion, national origin, or any other classification protected by federal, state, or local law.