Waitstaff

Hollytree Country Club; Tyler (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A local country club in Tyler, Texas is seeking servers to provide attentive food and beverage service to members and guests. Candidates should have good customer service skills and knowledge of the menu and wine selections. Required certifications include Texas Food Handler and TABC. Full-time and part-time opportunities are available.

Qualifications

• Two years of comparable wait service experience preferred.
• Texas Food Handler certification required.
• TABC Certification required.

Responsibilities

• Provide food and beverage service to club members and guests.
• Greet and acknowledge members and guests.
• Ensure member and guest satisfaction.

Skills

Customer service

Knowledge of menu and wine

Basic math skills

Education

Grade 12 education

Job description

Description

Related Titles: Server; Waiter or Waitress; (Name of) Outlet Server; (Name of) Outlet Asst.; Food and Beverage Server

Reports to: Dining Services Manager, Clubhouse Manager

Supervises: No supervisory duties included in this position

Classification: Part Time and Full Time opportunities

Job Summary (Essential Functions)

Provide food and beverage service to club members and guests

Requirements

• Grade 12 education.
• Two years of comparable wait service experience preferred.
• The ability to read, write and execute basic math skills.

Job Knowledge, Core Competencies and Expectations

• Greet and acknowledge members and guests.
• Is knowledgeable about the menu, buffet and wine list.
• Ability to time the service of each course.
• Learns members’ names and their special preferences.
• Knowledge of wines and spirits.
• Knowledge of and ability to perform required role during emergency situations.

Job Tasks/Duties

• Sets up side station and performs assigned side (prep) work.
• Provides immediate attention to all members and guests upon seating.
• Distributes food and wine menus; answers questions.
• Fills glasses with ice water and suggests menu items.
• Ensure that the correct account numbers and names are given for billing.
• Efficiently serves food and drinks in a friendly and courteous manner, offers suggestions on daily specials and wine selections.
• Places orders with kitchen; informs cooks about any special cooking instructions.
• Assembles food on tray; procures items from each station as necessary.
• Serves meals; places dishes by courses in front of each person.
• Checks back to ensure member and guest satisfaction; replenishes water and butter as necessary.
• Removes soiled dishes. Clears tables after each course and resets them with appropriate silverware.
• Presents dessert menus, suggests and serves dessert, coffee and after-dinner drinks.
• Verifies accuracy of prices, taxes, tips and other charges on all checks.
• Presents the bill.
• Handles all charges as prescribed by standard operating procedures.
• Keeps dining room and bus station areas clean.
• Clears, cleans and resets tables that have been vacated.
• Advises supervisor of any complaints as soon as they occur.
• Performs clean-up and closing duties as assigned by manager.
• Attends pre-meal meetings as requested by the Dining Room Captain; Dining Room Supervisor; Dining Room Manager; or Outlet Manager.
• Thanks members and guests; invites them to return.
• Consistently follows local and state laws and the club’s policies and procedures for the service of alcoholic beverages to members and guests.
• Performs other appropriate duties assigned by Dining Room Manager or Outlet Manager.

Licenses and Special Requirements

• Texas Food Handler certification
• TABC Certification

Physical Demands and Work Environment

Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.

Push, pull or lift up to 50 pounds.

Continuous repetitive motions.

Hollytree Country Club is an Equal Opportunity Employer that does not discriminate based on sex (including gender identity, pregnancy, childbirth, or related medical conditions), gender, race, religion, ethnicity, national origin, political affiliation, citizenship status, physical or mental disability, genetic information, marital status, age, sexual orientation, military service, veteran status, or any other status protected by federal, state, or local laws. The company's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.