Waiter, Tapasake

Kerzner International; Independence (KS); On-site; USD 30,000 - 45,000; Full time

Job summary

En tant que serveur/serveuse chez Kerzner International, vous serez au cœur d'une expérience client inégalée dans un environnement ultra-luxueux. Vos responsabilités incluront la prise en charge des clients dans le restaurant, bar et service en chambre, en garantissant les plus hauts standards de service. Vous ferez partie d'une équipe engagée à créer des souvenirs inoubliables pour nos invités.

Qualifications

• Expérience de travail dans un resort international ultra-luxueux.
• Fluent in English and French, both written and spoken.

Responsibilities

• Servir les aliments et les boissons selon les normes de l'hôtel.
• Prendre des commandes et traiter les paiements.
• Communiquer avec les clients pour satisfaire leurs besoins.

Skills

Hospitality

Communication

Customer Service

Basic Cooking Skills

Education

Food Handler's Certificate

Job description

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At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Role

Ensure that all guests are served to the hotel’s standard in the Restaurant / Bar / Lounge areas and guest room when assigned in Room service. Display highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas.

Takes orders for, serves (where applicable, prepares) food and beverages to guests as per the hotel’s standards in a friendly, timely and efficient manner.

Key Duties and Responsibilities

• Greets guests and presents them with the menu.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and also try to upsell.
• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Filling in for absent staff as needed
• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.
• Communicate to the guest and provide assistance with their queries.
• Co - ordinate with kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
• Server food and beverage to the guest as per the course of order.
• Assume runner role when required by direct supervisor.
• Observes guests and ensure their satisfaction with the food and service.
• Promptly respond to guest with any additional request.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offeringdesserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Resetting of tables after guests meals, to accommodate next seating.
• Properly open and pour wine at the tableside.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at the resort.
• Must have some familiarity with basic cooking skills.
• Assist with stocking and maintaining the restaurant par stock levels and side station.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.

About You

The candidate should have an experiencein the same rolein an International Ultra-LuxuryResort and must be fluent in written and spoken English and French. Food handler’s certificate is a must.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.