Waiter/ess - FH - Lady Abercorn

Hyatt Hotels Corporation; Kansas City (MO); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Complimentary nights

Discounted stays

Free meals

Uniform provided

Headspace access

F&B discount

Career development

Job summary

Hyatt Hotels Corporation is seeking a friendly Waiter/ess to join our premium hospitality team at one of our iconic properties in the United States. You will welcome guests, explain menus, take orders, and ensure memorable dining experiences with attentive service.

You bring guest-facing experience, a warm and professional demeanor, and the ability to handle a fast-paced environment while maintaining high standards. Hyatt offers growth opportunities and a supportive team culture.

Qualifications

• Experience in guest-facing roles within a premium hospitality environment.
• Strong customer service orientation and professional communication.
• Ability to balance efficiency with attentiveness during busy shifts.

Responsibilities

• Welcome guests and provide menus and dining information.
• Take orders, serve courses, and assist in beverage service.
• Ensure guest satisfaction and address complaints promptly.
• Follow opening/closing procedures and maintain cleanliness.
• Share information about Hyatt services and facilities with guests.

Skills

Guest-facing

Premium hospitality

Customer service

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.

Duties and responsibilities related to the Waiter/ess role

• knowledge of all food and beverage items in the menu
• to monitor operating supplies and reduce spoilage and wastage
• assisting guest’s during their visit and handling guest complaints
• performs the opening and closing procedures established for the place of work as assigned
• providing all required information about the Hotel, available services and facilities

About You

You have experience working in a guest ‑ facing role, ideally within a premium hospitality environment. With a warm, engaging approach, you take pride in delivering attentive and personalised service. Highly organised and confident in a fast ‑ paced setting, you anticipate guest needs and ensure every interaction feels seamless and genuine. A strong team player, you communicate clearly, support your colleagues, and maintain high standards of professionalism, consistency, and attention to detail throughout each shift.

Benefits of the Waiter/ess role include

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free Meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

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