Wait Staff/Host

The Stables Casino; Miami, Northern (OK, KY); Hybrid; USD 26,000 - 38,000; Full time

Job summary

The Stables Casino is seeking a front-of-house professional to ensure efficient and correct service of food and beverages under the supervision of the Food and Beverage Manager. You will greet guests, take orders, present menus, prepare drinks, and maintain a welcoming dining experience at all times.

Responsibilities include seating guests, answering phones for to-go orders, handling payments, and ensuring compliance with state laws and casino procedures.

Qualifications

• Must have excellent communication skills, both written and oral
• Must be 18 years of age
• Must possess a valid driver’s license
• 1–2 years related experience or training (preferred)
• Must be able to obtain and maintain a Modoc Nation Gaming License
• May be subject to criminal background investigation
• Must possess high integrity regarding confidential and sensitive information
• Must be able to work in a fast-paced environment, multitask and meet deadlines

Responsibilities

• Escorts customers to their tables
• Assists customers with seating arrangements
• Answers phones to take to-go orders and greets guests
• Presents menus and answers questions about items; makes recommendations
• Takes orders from patrons for food or beverages
• Enters orders into computer systems for kitchen transmission
• Prepares hot or cold beverages
• Checks IDs to ensure legal drinking age
• Informs customers of daily specials and menu preparation methods
• Serves food/beverages and assists with specialty dishes as needed
• Monitors customer satisfaction and resolves issues
• Processes and collects customer payments
• Cleans tables and service areas; handles cleaning duties
• Stocks service areas with supplies and napkins
• Maintains high standards of cleanliness and organization

Skills

Customer service

Communication

Multitasking

Reliability

Education

High School Diploma or GED

Job description

Description

JOB SUMMARY:

This position is under the direct supervision of the Food and Beverage Manager and is located at The Stables Casino. Responsible for the efficient and correct service of food and/or beverage to patrons according to the casino procedures and applicable state laws. Guests must feel welcome, comfortable, and well attended to at all times.

MAJOR JOB FUNCTIONS:

• Escorts customers to their tables
• Assists customers with seating arrangements
• Assists host or hostess by answering phones to take to-go orders, and by greeting, seating, and thanking guests
• Presents menus to patrons and answer questions about menu items, making recommendations upon request
• Takes orders from patrons for food or beverages
• Writes patrons' food orders on order slips, memorize orders, and enter orders into computers for transmittal to kitchen staff
• Prepares hot or cold beverages
• Checks patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
• Informs customers of daily specials
• Explain how various menu items are prepared, describing ingredients and cooking methods
• Serves food or beverages to patrons and prepares or serves specialty dishes at tables as required
• Checks with customers to ensure that they are enjoying their meals and take action to correct any problems
• Processes customer bills or payments
• Collects payments from customers
• Communicates with customers to resolve complaints or ensure satisfaction
• Performs food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee
• Prepares tables for meals, including setting up items such as linens, silverware, and glassware
• Rolls silverware sets up food stations or sets up dining areas to prepare for the next shift or for large parties
• Stocks service areas with supplies such as coffee, food, tableware, and linens
• Stocks serving stations or dining areas with food or supplies
• Fills salt, pepper, sugar, cream, condiment, and napkin containers
• Cleans tables or counters after patrons have finished dining
• Cleans food preparation areas, facilities, or equipment
• Performs cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station

OTHER JOB FUNCTIONS:

• Maintain excellent customer service and positive attitude
• Ability to follow direction regarding food preparation, storage, and safety
• Contributes to a team effort and accomplishes related results as required
• Performs other tasks and duties as directed

This position includes but is not limited to the job functions listed above.

Requirements

MINIMUM QUALIFICATIONS:

• Must be 18 years of age
• Must have a High School Diploma or GED
• Must possess a valid driver’s license
• Must have one (1) to two (2) years related experience or training (preferred)
• Must be able to obtain and maintain a Modoc Nation Gaming License
• May be subject to criminal background investigation
• Must possess in high integrity regarding confidential and sensitive information
• Must possess excellent communication skills, both written and oral
• Must have the ability to work in fast paced environment, multitask and meet deadlines

REGULATORY COMPLIANCE:

• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
• Performs all duties in accordance with the gaming operations core values, objectives of the Modoc Nation, system of internal control policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.

DISCLAIMER: The above describes the general nature and level of work being performed by employees assigned to this position. It is not contended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so assigned.