WAH Mortgage Customer Service Representative

MCI; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading business process outsourcing firm in the United States is seeking customer service representatives to handle inbound calls, resolve customer issues, and maintain accurate records. The position offers competitive pay, a comprehensive benefits package, and opportunities for career advancement in a fun and engaging work environment. Ideal candidates will have strong communication skills and a high school diploma or equivalent.

Benefits

Competitive pay structure

Comprehensive benefits package

Paid Time Off

Flexible schedules

Career advancement opportunities

Qualifications

• Candidates must be at least 18 years old.
• Experience in banking or financial services is preferred.
• Experience with data entry and professional writing skills is a plus.

Responsibilities

• Handle inbound customer calls professionally and courteously.
• Listen to customer needs and resolve issues effectively.
• Maintain accurate customer records and document call details.

Skills

Ability to multi-task

Proficient typing skills (30-45 WPM)

Strong organizational skills

Written and oral communication skills

Education

High School Diploma or Equivalent

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity

• Competitive pay structure with hourly rates plus bonus incentives
• Comprehensive benefits package including medical, dental, and vision coverage
• Paid Time Off and holiday pay to support work-life balance
• Opportunities for career advancement with a focus on internal promotions
• Engaging and fun work environment with daily contests and prizes
• Flexible schedules to accommodate personal and family needs

What to Expect (Job Responsibilities)

• Handle inbound customer calls professionally and courteously
• Listen to customer needs and resolve issues effectively
• Escalate complex issues to appropriate staff for resolution
• Maintain accurate customer records and document call details
• Follow established procedures and protocols for financial inquiries

What is Required (Qualifications)

• Must be 18 years of age
• High School Diploma or Equivalent
• Ability to multi-task using multiple screens and systems while communicating with customers
• Proficient typing skills of 30-45 words per minute
• Strong organizational, written, and oral communication skills

How to Stand Out (Preferred Qualifications)

• Relevant experience in banking or financial services
• Experience with data entry and professional writing skills

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #RemoteWork #CompetitiveBenefits

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